Month: February 2011

A growing scale internet users are tapping social media sites to seek support for what they see as unfair company practices Social media harnessed the support - and donations - of millions after the [...]

There is no brand immune to a negative event ......... it happens, that’s life and most companies plan for this to happen by developing action plans and the like.     But in t[...]

Social media is providing dissatisfied customers with a powerful weapon For banking’s high-flyers, the guttersnipes of social media may seem rather insignificant. Yet banks are learning the hard wa[...]

Rapidly changing technologies and competition in the global economy is causing monumental change and transformation in organizations. Resistance to change and fear of the unknown keeps people and o[...]