To right an organization headed for trouble, you need to build a culture that supports strategy implementation. Give employees a reason to care about your customers, their colleagues, and about how to do business right in a world that rewards cutting corners and compromising values. During a turnaround, don’t focus exclusively on distinguishing yourself from [...]

“The world is moving so fast nowadays that the man who says it can’t be done is generally interrupted by someone doing it” – (Elbert Hubbard) Many industries has had some tough years with recession, increased competition, changing consumer behavior, rapidly shifting technologies and emerging disruptive business models. What does it take to respond to [...]

No matter how you interact with customers, take the feedback as constructive criticism that can help you determine your company’s future. A brand that had the ability to embrace criticism as well as praise was Domino’s pizza. Instead of cowering in shame or responding angrily to negative online reviews and comments about their products, Dominos [...]

Dell Computers announced today that it has now sold more than $6.5 million in product through links broadcast out to its Twitter followers. While those sales are a fraction of Dell’s $61.1 billion in annual revenue last year, the company sees Twitter as one of its most significant ways of interacting with customers. The company [...]