Social media is revolutionizing the way businesses large and small communicate both internally and externally and how they market their services and build their brands. While many businesses are trying to work out how to make money from Twitter and other social networks, computer maker Dell shows what they have done to validate Twitter as [...]

Employees have long used company intranets to communicate with each other, but the explosion in use of external social network tools such as Twitter, Facebook and LinkedIn has changed the way the tools are used. Instead of just being used for internal communication, they are also now being used externally – as a way of [...]