Archive for the ‘Customer Service’ Category

March 3

Negative link under your company name can destroy profits

Posted by Torben Rick
Filed under Customer Service | No Comments

If you search for “Vordingborg Køkken”, then you will find as #2 with the heading  “NEVER USE Vordingborg Kitchen” a side that is – let just say – “critical” to Vordingborg kitchens.

How much it actually cost the company in lost revenue is difficult to make up, but good publicity is it certainly not. Vordingborg Kitchens [...]

February 15

Customers aren’t just simply customers, they’re influencers

Posted by Torben Rick
Filed under Customer Service | No Comments

Today’s customers aren’t just simply customers, they’re influencers and social networkers. Across the Web at any hour, they’re sharing observations about your company’s products and services. Customers amplify their single voices when they blog, write online comments and reviews, and participate in communities such as Facebook and Twitter.
In the age of micro-blogging it will never [...]

February 12

Social media changes customer service landscape

Posted by Torben Rick
Filed under Customer Service | No Comments

Social media has forced openness and transparency in businesses that was not possible before. The power has shifted to the customer who can, if dissatisfied with the business, impact the business and brand very publically. A business or brand has to be aware and be prepared to engage in conversations about their product or brand.

February 10

Can bloggers force companies to their knees?

Posted by Torben Rick
Filed under Customer Service | 2 Comments

Dissatisfied customers can send businesses to their knees on the internet with hate pages that reaches the top of search results on Google. A simple blog is everything it takes.
Fashion Ministry (“Fashionministeriet”) succumbed after bloggers wrote about overcharges and poor business ethics. Now the online shop is closed:
“Fashion Ministry is unfortunately closed now, as in [...]