February 3
by Torben Rick
Categories: Leadership
Tags: Change Management, Customer Relationship, Employee Engagement, Leadership, Performance Management, Strategy.
Fast-moving technologies, rapid global expansion, shifting business models, mergers and acquisitions all hold out dazzling possibilities. But leadership remains a huge challenge, even for companies relatively unscathed by the economic by economic turmoil. Today, employees continue to seek guidance from their leaders, who must find time to reassure their people while trying to establish a [...]
February 1
by Torben Rick
Categories: Leadership
Tags: Culture Change, Employee Engagement, Leadership.
Are your employees giving your company their all? Do they believe that what they’re doing is important? Do they feel appreciated? Do they show up for work each day filled with passion and purpose? A red flag should go up if you answered “no” to any of these questions. Why? Because there is a direct [...]
December 17
by Torben Rick
Categories: Leadership
Tags: Crisis Management, Customer Relationship, Customer Satisfaction, Customer Service, Social Media Attack.
So you messed up. Big. How do you explain your company’s misstep to the public? Back in july 2011, Netflix raised its rates by 60 percent for customers who subscribe to its DVD and streaming video services. Customers were outraged. Hundreds of thousands of people canceled their subscription, and Wall Street responded by punishing the [...]
September 5
by Torben Rick
Categories: Leadership
Tags: Crisis Management, Customer Relationship, Customer Satisfaction.
We are living in interesting times indeed. Geo-political revolutions throughout the Arab world, social justice protests in Israel, the tsunami in Japan that disrupted many global supply chains, financial crises and economic uncertainty, And we live in a business world accelerating at a dizzying speed and teeming with ruthless competition. But that is not the only [...]