Seven basic change management questions that should shape any change program
In an era of profound and accelerating disruption: technological growth, the information age, changes in customer loyalty and consumption, changes in global economy and the business environment have forced organizations to change the way they do business.
Any company that will not change risk being left behind and possible closure because their strategies, structures, systems and organizational culture will grow increasingly obsolete.
Leaders who do this not only get near-term improvements, but also successfully build their organization’s capacity to learn and keep changing over time – keeping them ahead of the pack. Change programs that succeed put an equal emphasis on both performance and health in answering seven basic change management questions that should shape any change program:
#1 – Where are we
Self knowledge is the first step towards change.
#2 – Where do we want to go
Answering this question for both performance and health means setting an aspiration at the intersection of where market opportunities exist amd what capabilities the company has.
#3 – How ready are we to get started
Don’t move straight from aspiration to action. You can’t know what actions to take if you don’t have a clear view of the capabilities and mindsets you’ll need to develop to make the change stick.
#4 – What practical steps do we need to take
Leaders need to be as clear about what the company won’t do anymore as about what it will do to improve both performance and health.
#5 – How do we manage the journey
Implementing a portfolio of performance initiatives can take different forms – everything from running pilots to “big bang” roll outs. But too often leaders underestimate the amount of energy that is needed to roll out large scale change.
#6 – How do we keep moving forward
Leaders who actually reach their performance goal too often see it as the end of the road, and don’t plan a transition to a period of continuous improvement. This creates a risk that the company won’t be able to sustain the impact it’s achieved.
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