January 30

Collecting unhappy Deutsche Bahn customers from Twitter

Posted by Torben Rick
Filed under Customer Service | 1 Comment

Deutsche Bahn is facing huge customer service problems due to delays, disturbances, overheated trains, malfunctioning reservation system, redirects etc.

A new service  now collect opinions about Deutsche Bahn from Twitter. If  hastag #bahn or #db have been used on Twitter than Train Tweets shows all the tweets.

bahntweets

More about the project: Tweetet aus allen Zügen! (German)

  • Google Buzz
  • email
  • Add to favorites
  • RSS
  • Reddit
  • Posterous
  • Mixx
  • Propeller
  • Identi.ca
  • del.icio.us
  • StumbleUpon
  • Sphinn
  • Technorati
  • FriendFeed
  • LinkedIn

Related posts:

  1. Customers aren’t just simply customers, they’re influencers
  2. How to use Twitter for customer service?
  3. Chasing complaining customers on social media?
  4. Why use various accounts on microblogging sites?
  5. Are customers getting in control?

This entry was posted on Saturday, January 30th, 2010 at 11:55 am and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed.You can leave a response, or trackback from your own site.

One Response to “Collecting unhappy Deutsche Bahn customers from Twitter”

  1. Varsha Peshavaria on February 1st, 2010 at 5:22 am

    Hello Torben
    Social Media gives public access and channels to vent complaints, and this seems similar to problems with EuroTunnel as well as issues Dell had. The question remains whether businesses are prepared and know how to handle customer service issues and manage a PR disaster that comes afterwards. I believe managing customer service issues and PR disasters using SM should be part of any business strategy today. So what is Deutche Bahn’s stance on this? :-)
    Best wishes
    Varsha
    @vpeshavaria

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