http://www.torbenrick.eu/blog/customer-service/collecting-unhappy-deutsche-bahn-customers-from-twitter/ Tue, 20 Jul 2010 16:16:46 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.torbenrick.eu/blog/customer-service/collecting-unhappy-deutsche-bahn-customers-from-twitter/comment-page-1/#comment-52 Varsha Peshavaria Mon, 01 Feb 2010 04:22:01 +0000 http://www.torbenrick.eu/blog/?p=1911#comment-52 Hello Torben Social Media gives public access and channels to vent complaints, and this seems similar to problems with EuroTunnel as well as issues Dell had. The question remains whether businesses are prepared and know how to handle customer service issues and manage a PR disaster that comes afterwards. I believe managing customer service issues and PR disasters using SM should be part of any business strategy today. So what is Deutche Bahn's stance on this? :-) Best wishes Varsha @vpeshavaria Hello Torben
Social Media gives public access and channels to vent complaints, and this seems similar to problems with EuroTunnel as well as issues Dell had. The question remains whether businesses are prepared and know how to handle customer service issues and manage a PR disaster that comes afterwards. I believe managing customer service issues and PR disasters using SM should be part of any business strategy today. So what is Deutche Bahn’s stance on this?
Best wishes
Varsha
@vpeshavaria

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