October 9
How to surprise the customer
Nice to see that some company’s are still thinking about how to surprise the customer positively.
Lufthansa
Lufthansa has set up a new service named MySkyStatus that automatically posts departure, the current position of the flight and arrival to Twitter or Facebook. That way connections can follow your travels.
Typical status updates:
Clicking the link in the update, of course, directs you to the Lufthansa MySkyStatus page with a Google Map of the flight’s position, meaning that Lufthansa is getting free social media promotion from people travelling on all airlines:
A great case for Web 2.0 adoption!
Shell
Site down and enjoy the nice wetter while your car are being washed.
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