October 9

How to surprise the customer

by Torben Rick No Comments
Categories: Customer Service
Tags: .

Nice to see that some company’s are still thinking about how to surprise the customer positively.

Lufthansa

Lufthansa has set up a new service named MySkyStatus that automatically posts departure, the current position of the flight and arrival to Twitter or Facebook. That way connections can follow your travels.

lufthansa

Typical status updates:

myskystatus5

Clicking the link in the update, of course, directs you to the Lufthansa MySkyStatus page with a Google Map of the flight’s position, meaning that Lufthansa is getting free social media promotion from people travelling on all airlines:

myskystatus

A great case for Web 2.0 adoption!

Shell

Site down and enjoy the nice wetter while your car are being washed.

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Related posts:

  1. Social media as a crisis communication
  2. How to use Twitter for customer service
  3. A new way of managing customer relations
  4. Start thinking like a customer again
  5. How to use Youtube to improve customer service

This entry was posted on Friday, October 9th, 2009 at 10:00 pm and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed.You can leave a response, or trackback from your own site.

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