Social media is providing dissatisfied customers with a powerful weapon
For banking’s high-flyers, the guttersnipes of social media may seem rather insignificant. Yet banks are learning the hard wa[...]
Rapidly changing technologies and competition in the global economy is causing monumental change and transformation in organizations.
Resistance to change and fear of the unknown keeps people and o[...]
Battling with change resistance
One of the most baffling and recalcitrant of the problems which business executives face is employee resistance to change.
Even if these resisters are few and far b[...]
Use social media to spread a little happiness amongst customers
During the unprecedented ash crisis in Europe KLM used social media quit actively to inform about an ongoing situation. They used Faceb[...]
Strong organizational cultures help companies operate efficiently and effectively because individual behaviors and interactions are aligned with organizational values.
On the other hand, in firms w[...]
Halloween attack - An oil-stained BP uniform is the Halloween outfit for 2010
Just when BP thought it had stanched the flow of oil and bad PR than this little item washed up like a tar ball on the sh[...]
Social media changes customer service landscape
Social media has forced openness and transparency in businesses that was not possible before. The power has shifted to the customer who can, if dissati[...]
Dilbert’s corporate world - the role of social media
Dilbert is known for its satirical office humor about a white-collar, micromanaged office featuring the engineer Dilbert as the title character.[...]