More and more companies use social media and in particular Youtube to apologize to their customers and as a key tool in crisis management.
During the Toyota recall disaster in 2009/10 commercial di[...]
A growing scale internet users are tapping social media sites to seek support for what they see as unfair company practices
Social media harnessed the support - and donations - of millions after the [...]
Social media is providing dissatisfied customers with a powerful weapon
For banking’s high-flyers, the guttersnipes of social media may seem rather insignificant. Yet banks are learning the hard wa[...]
Rapidly changing technologies and competition in the global economy is causing monumental change and transformation in organizations.
Resistance to change and fear of the unknown keeps people and o[...]
Battling with change resistance
One of the most baffling and recalcitrant of the problems which business executives face is employee resistance to change.
Even if these resisters are few and far b[...]