Organizational culture an important part of change management
All change in organizations is challenging, but perhaps the most daunting is changing culture. There are at least two reasons for this:
Capture complaints through social media
It’s no secret that customers around the world are using social media voicing their opinions about brands they like (or dislike). That's why more and more co[...]
The first error in change management is failing to emphasize the gravity of the situation. Failure to create a strong sense of urgency causes a change movement to lose momentum before it gets a chance[...]
Everybody, somebody, anybody, and nobody
Does this little story sound familiar?
"This is a story of four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to be don[...]
More and more companies are embracing social media like never before, taking to Facebook, Twitter and other tools in droves to connect with the customers of tomorrow - but it's not always so easy.
More and more companies use social media and in particular Youtube to apologize to their customers and as a key tool in crisis management.
During the Toyota recall disaster in 2009/10 commercial di[...]