October 8
by Torben Rick
Categories: Change Management
Tags: Change Management, Culture Change, Leadership.
Leaders are confronted with an increasing rate of change and complexity and need to find ways to deal with it. Leading your company through change has become different from how it was ten to twenty years ago. We live in times of change. Shifting powers between West and East, technological evolutions, emerging countries and changing [...]
September 25
by Torben Rick
Categories: Change Management
Tags: Change Management, Culture Change, Leadership, Strategy.
Today’s leaders are confronted with a world that is in transformation: With new economies that are emerging With markets that are rapidly changing With new technologies that generate new products, services, communication means With revolutionary changes in connectivity (between societies, market places, companies, and people). All of it has a strong impact on companies and [...]
August 20
by Torben Rick
Categories: Customer Service
Tags: Change Management, Culture Change, Customer Relationship, Customer Satisfaction, Customer Service.
Businesses to consumer industries are facing tremendous changes in the way customers wish to be served. This puts a lot of pressure on management to understand that if the consumer’s or customer’s way of behavior changes, this means that the company’s customer service needs to change. This is an ongoing process and it will not [...]
August 16
by Torben Rick
Categories: Change Management
Tags: Business Improvement, Change Management, Culture Change, Leadership, Performance Management.
Business silos can occur in global corporations or start-up ventures with just a few employees. And no matter the size, they are detrimental to an organization’s ability to succeed in a rapidly changing world. Business silos, just like agricultural silos hold something important and make it hard to get at. That’s good when you’re protecting [...]