All change in organizations is challenging, but perhaps the most daunting is changing culture. There are at least two reasons for this: Culture is a soft concept – If there’s no concrete way of defining or measuring culture, then how can you change it? Culture represents collective norms and behaviors – It’s hard enough to …

Does this little story sound familiar? “This is a story of four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done and Everybody was asked to do it. Everybody was sure Somebody would do it.  Anybody could have done it, but Nobody did it. Somebody got angry about that …

]To right an organization headed for trouble, you need to build a culture that supports strategy implementation. Give employees a reason to care about your customers, their colleagues, and about how to do business right in a world that rewards cutting corners and compromising values. During a turnaround, don’t focus exclusively on distinguishing yourself from …

For companies to survive and strive in today’s competitive environment, they will need to change quickly and successfully. Managing change is now a core competence that can no longer be considered a discretionary “nice to have”. Yet many organizations are falling short in the race to adapt. The accelerating pace of change coupled with increasing …