Division Director & Group Business Development Executive
2009 to date
Verdo Energy A/S
(Energy) - Randers - Denmark
Division Director responsible for the fiber company Verdo Tele A/S.
Group business development executive responsible for: Group business development and strategy, mergers and acquisitions, business and financial improvement, cross-functional business improvement.
Member of the Executive Management Board of Verdo Energy A/S.
Independent Executive Interim Manager
2008 to 2009
Meliorate Solution
(Management Consulting) - Hamburg - Germany
Interim Business Development Advisor Energi Randers - Denmark (Energy industry). Hired by the CEO to evaluate and improve a major strategic project.
Interim Business Development Advisor Vopium - Germany (Mobile VOIP). Hired by the board to develop “routes to market” in Germany.
Interim Business Development & Financial Improvement Executive Comlog A/S - Denmark & Germany (Telematic). Hired by the board and charged with turning around the company which was highly under-performing as to its financial performance and product quality.
- Due to heavy focus on business drivers increased EBITDA margin from – 18% in 2007 to + 10% in 2008
Business & Financial Improvement Director - Vice President
2006 to 2007
TDC A/S
(Telecommunications) - Copenhagen - Denmark
Reporting to the CEO of TDC Solution A/S, responsible for Business & Financial Improvement with 34 employees - Lean Management, Business Process Management and reduction of production and capacity needs.
- Total “cash-in” of € 85m corresponding to 9% of the total cost base
Chief Operating Officer (COO) - Managing Director
2001 to 2006
Talkline GmbH & Co. KG
(Mobile Telecommunications) - Hamburg - Germany
Member of the Board of Directors (Geschäftsführung), responsible for 480 employees covering customer service, eBusiness, marketing, product management, procurement and sales with and a yearly revenue of € 1.000m.
- EBITDA increased by 138% due to heavy focus on customer profitability and efficiency from € 29.7m in 2001 to € 70.6m in 2005
- Despite getting closer to market saturation the customer base has more than doubled from 1,7 m to 3,4m customers and customer satisfaction increased from index 100 to 124
- Best in class customer service - Connect Call Center Test 2001: Best in class, 2002: Second best in class, 2003: Best in class among all German service providers
- Employee satisfaction pushed from index 72 to 83 points
Bought by Debitel A.G
Project Director
1999 to 2000
Talkline GmbH & Co. KG
(Mobile Telecommunications) - Hamburg - Germany
Member of Erweiterte Geschäftsführung (EGF), reporting to the CEO, responsible for business development.
- Development and implementation of refocus program (Turn-around/Corporate Transformation) which included Cost Improvement and Revenue Improvement Program
- Successfully implemented Culture Change Program "Wir machen es einfach" (We make it simple)
- Reduced call volume by 35% with a wide range of self-services
- Reduced churn by 45% with retention/prevention programs
Commercial Project Director
1998 to 1999
Sunrise Communications AG
(Telecommunications) - Zürich - Switzerland
Reporting to the CEO, responsible for business development in a recently established communications company owned by TDC, British Telecom, UBS, Migros and SBB.
- Successful acquisition of an ISP, commercial and legal negotiations, due diligence, business plan and integration
- Successfully acquired Credit Swiss First Boston (London), global customer with an annual revenue of € 13m
- Successfully implemented balanced scorecard and culture program: "Let´s follow the sunrise... on a balloon trip around the world"
Sales Support Director
1997 to 1997
TDC A/S
(Telecommunications) - Aarhus - Denmark
Head of domestic and international sales support with 72 employees, including 7 function managers.
Responsible for domestic and international pre-sales support, project management, Total Service Management, contract administration, development and implementation of Balanced Scorecard.
- Reengineered the total sales supporting process in TDC
- Raised the professionel level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff
Head of Strategic Business Unit
1995 to 1996
TDC A/S
(Telecommunications) - Aarhus - Denmark
Reporting to the Division Director, Total Service Management with 13 employees.
In charge of business and market foundation in the newly established Strategic Business Unit starting from scratch. Responsible for development and implementation of services within IT Facility Management.
Head of Logistics & procurement
1992 to 1995
DanaData A/S
(Information Technology and Services) - Aarhus - Denmark
Reporting to the CFO, responsible for procurement, warehouse, configuration and test center and dealer team with a total of 37 employees.
Procurement of € 100m distributed on 4,500-5,000 article numbers with an average inventory turnover ratio of 11-12. Sale to retailers with an annual sales budget of € 30m.
Managing Director
1992 to 1995
PC Distribution A/S
(Information Technology and Services) - Aarhus - Denmark
Responsible for the distribution company PC Distribution A/S of (50 percent owned by DanaData A/S). International contract negotiations in USA, UK, France and Germany.
Head of Marketing
1990 to 1991
DanaData A/S
(Information Technology and Services) - Aarhus - Denmark
Head of the central marketing department with 4 employees. Overall responsibility for DanaData’s operational and strategic marketing.
Responsible for international marketing activities in connection with International Computer Group (ICG) in Paris.
Project Manager
1989 to 1990
Nykredit (Building Society - Financial Services) - Aarhus - Denmark
Responsible for operational and strategic marketing (B2B) and central sponsoring.
Project Manager
1988 to 1989
Kreditforeningen Danmark
(Building Society - Financial Services) - Copenhagen - Denmark
Responsible for the project group: "Sale and marketing" whose purpose was to draw up strategic proposals for the executive committee and the board of directors at Kreditforeningen Danmark as part of the planning project "A plan for KD".
Marketing Coordinator
1987 to 1988
Kreditforeningen Danmark
(Building Society - Financial Services) - Odense - Denmark
Responsible for the decentralised marketing and sponsoring function in the Funen area with 2 employees.
