Fast-moving technologies, rapid global expansion, shifting business models, mergers and acquisitions all hold out dazzling possibilities.
But leadership remains a huge challenge, even for companies relatively unscathed by the economic by economic turmoil. Today, employees continue to seek guidance from their leaders, who must find time to reassure their people while trying to establish a pole position for the future.
Top 200+ management resources you may have missed:
- Why do continuous improvement programs fail – Barriers to continuous improvement programs
- Top 10 toxic business phrases – organizational roadblocks - What are the most toxic business phrases? [Infographic]
- The 6+ most dangerous words in business – How often do you hear those words around your organization?
- Wake-Up – Take customer experience seriously – Are you still not taking “the customer experience” seriously?
- A culture of continuous improvement is crucial – A culture of continuous improvement is crucial to organizational performance and survival in an era of profound and accelerating disruption
- Digital disruption comes to the taxi industry – There’s a battle for the future of transportation being waged outside our offices and homes
- Wake up call – don’t get stuck in the jar – Today’s leaders are confronted with a world that is in transformation
- Disrupt your own business before someone else does – How disruptive is your business? How to disrupt your own business before someone else does? [Infographic]
- Business model innovation in times of rapid change – Companies must adapt to disruption, or they will themselves be disrupted – possibly even destroyed [Infographic]
- A shift away from ownership – Digital disruption is creating new business models, changing value streams, and provoking faster, more disruptive change than ever before [Infographic]
- Don’t underestimate the potential of digital disruption – Many companies, underestimate the potential of digital disruption. In doing so, they systematically undervalue their own intangible assets [Infographic]
- Will access to assets be the new ownership – Are we moving from a world where we’re organised around ownership to one organised around access to assets?
- Slideshare presentation: Business disruption is sweeping – Business disruption is a hot topic – and it’s not just a passing trend
- Top 5+ disruptive change questions – How to disrupt your industry?
- Disruptive companies taking down well-established incumbents – In many industries there are examples of disruptive companies taking down well-established incumbents
- A decade ago business disruption was the rare exception – A decade ago business disruption was the rare exception – now it is a reality that companies face on a regular basis
- Top 7+ disruptive business trends – How disruptive is your business? – Don’t get left behind in today’s rapidly changing and disruptive world
- Disrupt or be disrupted – the major cause of disruption – Business disruption has is a hot topic – and it’s not just a passing trend, it’s the new normal
- Top 9+ major disruptive business change – The initial symptom is always the same – a competitor enters the market with an “inferior” product offering that the incumbent player simply refuses to worry about
- Business models don’t last as long as they used to – With scale advantages disappearing, no one is immune
- Better be the first to disrupt – Why? Because it’s probably going to happen anyway and it’s much more profitable to be the disruptor
- Everything you know about staying competitive doesn’t work anymore – The profound challenge for most companies now is imagining a new business model, a new answer to the fundamental question: How do we make money?
- 11 companies that are struggling with disruptive change — There is a huge difference between competing in a market and disrupting a market
- Surviving disruption in an age where competition comes from anywhere – Disruption is rampant, it’s hitting every single industry, caused by customers with powerful technology on their side. The question is not whether your industry will be disrupted. The question is when
- Disruptive change – keep up, or fall behind – Traditional tried and tested business models get thrown to the winds on a regular basis in our modern era where giant corporate behemoths can quickly succumb to nimble start ups with lower overheads and greater profit margins
- Disruptive change is inevitable – change is constant – Change may be the only constant, especially when it comes to operating a business
- Constant turbulence and disruption – Has change readiness become the new change management?
- It’s time for disruption – Next industry ready for disruption – Which industry will be the next, who is going to be hit by disruption?
- Disruptive change steamrolls incumbents – What will happened to Hewlett-Packard and Dell?
- Keeping pace with future change – Many companies are struggling to deal with the challenges
- Incremental changes won’t be enough to survive – Companies that do the same old things, make only incremental changes, and demonstrate “me-too” thinking will get left behind in today’s rapidly changing, hyper-competitive, disruptive world
- Forced to change faster – Increasing competition, globalization, technological changes, financial upheaval, political uncertainty, changing workforce demographics, and other factors are forcing organizations to change faster
Business disruption - Bricks and mortar
- Brick and mortar music stores hit by streaming services – Can anything stop the internet from huffing and puffing and blowing brick and mortar down?
- Top 7+ disruptive change driving traditional bricks and mortar towards extinction – Major disruptive change trends driving traditional bricks and mortar towards the “grave”
- The brick and mortar battle against web – reinventing brick and mortar – Brick and mortar stores are not obsolete but they need to evolve quickly
- The downfall of traditional bricks and mortar retail – There surely must be a future for them in omnichannel or multichannel retail strategy, rather than lose out completely to pureplays
- Disruptive change forcing bricks and mortar to charge fees – It’s really incredible how many strange strategies legacy companies come up with in trying to compete with the internet
- The devastating impact of the internet on bricks and mortar – Failure to adapt quickly enough to a changing business environment and consumer habits
- Disruptive change – bringing new life to a High Street staple – Blockbuster simply couldn’t compete with widespread competition from digital TV and online rental firms
- Will the dog survive – meeting the challenge of disruptive change – Will the dog (HMV) survive in the long run?
- Adapting too late to the change – The old model of the music and retail industries adapting too late to the change
- Disruptive change is sweeping – failing to adapt – Disruptive change is sweeping the British high-street retailers
- Will virtual stores disrupt traditional bricks and mortar – Time-pressed commuters buying groceries via smartphones
- Disruptive change is no longer the exception – German retail sector struggles with disruptive change
- No company can nowadays afford to sit on their laurels – No one can afford to sit on their laurels. No one can stand still – companies must change with the times
- Change is inevitable and require companies to re-invent themselves – Massive transformation is sweeping across many different industries. Unfortunately to many companies are stuck in the jar
Business disruption - PC
- PC industry hit by disruptive change – The emergence of the iPad has caused PC industry growth to slow and even decline
Business disruption - Publishing
- The giant disruption – ebooks surpass printed books – At some point in the future the ebook will become the publishing market’s primary engine
- Fast disruption in the publishing world – The pace of change in the book publishing world accelerates
Business disruption - Restaurant
- The next disruption from iPad may well be the restaurant table – But how big is this trend and will it eventually replace paper menus in every bar or restaurant? Or even the waiter?
Business disruption - Technology
- Disrupting the traditional cash register – The traditional cash register is heading toward obsolescence
- Disruptive technologies that will transform business – New technologies come and go. Yet some technologies can truly disrupt the status quo
- Top 14+ iDisrupt – Businesses disrupted by smartphones and tablet-PC – Smartphones and tablet-PC have disrupted many different business. The potential to disrupt several other businesses is huge
- Will toy makers be disrupted by tablet PCs – The world’s toy makers are growing increasingly concerned that children are choosing electronics such as tablet PCs over traditional toys like dolls and board games
- Massive change is coming – Disruption is on its way – Smartphones and tablets create numerous opportunities to identify new processes and business models
- Disruptive change continue unabated – The disruptive change storm is raging unabated
- Blind to disruptive changes in the marketplace – Kodak’s struggles show how brutally hard it is to get transformation right
- Adapt to market changes or fade away – What murdered those cheap, adorable camcorders?
Business disruption - Television
- The disruption of traditional television – Cord-cutting is growing. The wall that broadcasters and cable companies have built around their services is not long for this world
- Top 40+ questions to ask first before embarking on any organizational change - How to prepare an organization for change? What questions to ask before embarking on any organizational change [Infographic]
- Change management is a dolphin, not a whale – What have dolphins and whales to do with change management?
- A change management checklist – To improve your odds, use this change management checklist
- Improving organizational change management through social media strategies – When used as systematic part of business change management, social media initiatives can help break down the barriers that the traditional top-down forms of communication built
- Change can no longer be controlled – Many company’s change management approach attempts to control change. They attempt to manage risk, resist change or control the direction of the change
- Seven basic change management questions to consider – Seven basic change management questions that should shape any change program [Infographic]
- How to lead successful organisational change management? – Managing change can no longer be considered a discretionary “nice to have”
- Change management is a process, not an event – Many change initiatives fail because too many managers don’t realize that change management is a process, not an event
- Why change management needs to change – Leaders are confronted with an increasing rate of change and complexity and need to find ways to deal with it
- Why most change management initiatives fail – To many leaders still believe that ”we” need to change “them” is the way forward when it comes to change management
- Top 12+ important elements for successful change management effort – Nothing about leading change is easy
- Top 11+ Do I – Organizations don’t change. People do – or they don’t - You can’t lead change if you don’t understand your employees
- Real change management happens at the bottom – Change efforts must include plans for identifying leaders and pushing responsibility for design and implementation down trough the organisation
- 5 change management questions – Change programs that succeed put an equal emphasis on both performance and health in answering five basic questions that should shape any change program
- Increasing the likelihood of successful change management – Four stages most employees go through as they adjust to change
- Is constant change the new normal – Businesses have to become more agile and robust to be able to succeed in the new environment
- Managing change has to be a core competence – Managing change in today’s organizations is not getting any easier. However, doing it well is the new imperative
- How to measure change management success – Measurement should be considered during the planning of change and before any action is undertaken
- How to deliver bad news in connection with change – Delivering bad news is one of the biggest challenges managers face
- Companies are struggling with change management – Companies in Europe, the Middle East and Africa are struggling to deal with change management challenges
Change management – celebrate
- Change management and the power of small wins – Large change management problems are best broken down into smaller ones with concrete achievable goals
- When it comes to organisational change – Pour champagne on it – Change initiatives can be frustrating and take a long time. It is therefore critical to celebrate milestones once they have been reached.
Change management – change readiness
- Change readiness the new change management - The ability to continuously initiate and respond to change in ways that create advantage, minimize risk, and sustain performance
Change management – communication
- Organizational culture change in a digital era – Social media and how we use it as an organization can have a great impact in creating experiences that impact the culture
- Top 10 ways social media can facilitate change management – How can social media can facilitate change management? [Infographic]
- Top 10+ tips to improve change management communication – Communication is key to execute a change management project
- Communication is paramount when it comes to change management – Lots of it. Change is unsettling because it brings with it an element of uncertainty. And it is the uncertainty which is a major cause of resistance to change
- Internal communication an important part of any change management process - People in the organization may need to hear a message over and over before they believe that this time, the call for change is not just a whim or a passing fancy
- 10 ways social media can support change management – Social media can be an important addition to a traditional change management program
- How to use social media for change management – Social media platforms are ideal mechanisms to facilitate change because much of change management boils down to ongoing conversations and dialogue in a company
- Words can have a great impact on change – If you manage people, your words have much more weight than you may realize
- A powerful speech can have a great impact on change – Prior to the big game, Pacino has to give a speech to his players that will motivate them to put aside their differences and work together as a team
- Videos as a change management tool – More and more organisations are using videos as a change management tool, because videos are the best medium to store and convey stories
Change management – culture
- Culture an important part of change management – All change in organizations is challenging, but perhaps the most daunting is changing culture
- Change management require changing employees old habits – Sustaining success depends on an organization’s ability to adapt to a changing environment – whether it’s an external change, such as a transformative technology or a changing economy, or an internal one, such as a restructuring or key process overhaul
- Change require breaking down silos – Business silos, just like agricultural silos hold something important and make it hard to get at
Change management – employee buy-in
- Successful change management involve the people – Whenever an organization imposes new things on people there will be difficulties. Participation, involvement and open, early, full communication are the important factors
- The key to change management – employee buy-in and participation – When you invite employees to actively participate in a change process, it increases the likelihood that employees will accept the changes being made
- Build an emotional and rational case for change – Many leaders excel at building the rational case for change, but they are less adept in appealing to people’s emotional core
- Change management require that people feel the problem – Before you can get buy-in, people need to feel the problem
- When leading change increase engagement by asking questions – Have you ever been “talked at” instead of had someone “talk with”? It doesn’t feel good to have someone talk at you
- Change management need a sense of urgency – Failure to create a strong sense of urgency causes a change movement to lose momentum before it gets a chance to start
Change management – mistakes
- Top 20+ organizational change management pitfalls – Avoid these pitfalls of organizational change [Infographic]
- Slideshare presentation: Managing organisational change management – Managing organisational change management is tough, but part of the problem is that there is little agreement on what factors most influence transformation initiatives
- Top 20+ change management mistakes to avoid – Many change efforts fail. Many of these failures can be traced to these common mistakes
Change management – quotes
- Top 10+ resist change quotes – Inspirational resist change quotes
- 20 awesome quotes on change management – 20 inspirational change quotes for your change management initiative
Change management – resistance to change
- Resistance to change in organisations – Why do employees resist to change? [Infographic]
- Resistance to change in organisations is not necessarily a problem – In today’s business reality the level of complexity and the increased rate of change cause challenges for many leader
- 12 reasons why people resist change – Expecting resistance to change and planning for it from the start of your change management progamme will allow you to effectively manage objections
- Transformation in an age of disruptive change – the role of feelings – Successful transformation requires an intimate understanding of the human side
- Change is not the problem – resistance to change is the problem – We can’t control much of the world changing around us but we can control how we respond to how employees feel about a change
- 14 key elements in reducing resistance to change – Each change programme will have to be implemented on its own merits. But there are things we can do to reduce the level of resistance
Change management – storytelling
- Storytelling an important part of change management – Storytelling can be a powerful tool when you want to drive organizational change
- Communicate the vision through storytelling- Create stories by putting facts into an emotional context
Collaborative consumption – sharing economy
- The sharing economy – Collaborative consumption is spreading – Collaborative consumption is spreading beyond just renting accommodations
- The sharing economy impacts core business models – The collaborative economy is currently where social media was a couple of years ago and this new economic model will no doubt continue to build momentum and disrupt many industries in the years to come, just as social did [Infographic]
- A technology driven change – The collaborative economy – Only two decades ago exchange existed completely offline
- The sharing economy – Transform to avoid business disruption – Corporate business plans and market control are being challenged by the expansion of the sharing economy and its “collaborative consumption”
- The sharing economy Yours, mine – no matter: sharing instead of owning – Humans have been bartering and swapping goods since cavemen loaned out the first thigh bone. But the internet has kicked sharing to new heights
- Neighbors used to share a cup of sugar – Nowadays there are several websites dedicated to connecting neighbors to share items
- In the sharing economy building trust is key – Maintaining trust and safety is critical for businesses built on peer-to-peer exchanges
- In the sharing economy convenience is a huge factor – The sharing economy is really about access, and convenience is a huge factor in access
- The drivers behind the rise of the collaborative economy – The drivers behind the rise of the sharing economy: social, economic, and technology drivers
- Slideshare presentation: The rise of the sharing economy – Once upon a time, one fundamental of the economy was pretty simple. If you wanted something, you bought and owned it. But now we have the rise of the sharing economy
- The sharing economy is changing consumer consumption – The challenge to traditional consumer consumption patterns – which is driven by creating demand for items for consumers to purchase and own – lies in questioning the need to always own something
- The share economy – The growth of bike sharing is exceptional – Today more than 500 cities in 49 countries host advanced bike-sharing programs, with a combined fleet of over 500,000 bicycles
- The consumer powered revolution – The rise of the share economy – The rise of the share economy is quietly turning millions of people into part-time entrepreneurs and disrupting old notions about consumption and ownership
- Do companies have to join the sharing economy – Customers are now sharing products and services with each other. Must companies join the sharing economy
- No sharing economy without social media – The sharing economy also known as the collaborative consumption could not have worked out before social media platforms
- Collaborative consumption is not a new flower power movement - The business threats they embody are very real
- If you can’t beat them, join them – collaborative consumption – The global car hire firm Avis Budget has now agreed to buy Zipcar
- Top 15+ disruptive business models based on collaborative consumption – Will collaborative consumption disrupt traditional business models?
- Will collaborative consumption disrupt traditional business models – Time Magazine recently rated collaborative consumption as one of the “10 ideas that will change the world”
Collaborative consumption – Peer-to-peer bathroom
- The sharing economy enters the bathroom – The sharing economy isn’t just about apartment, lending, boats and toys – it’s also about when “nature calls”
Collaborative consumption – Peer-to-peer boat
- Now the the sharing economy has hit the water - peer-to-peer boat sharing – A new breed of boat-sharing services is entering the market
Collaborative consumption – Peer-to-peer hotels
- Peer-to-peer booking sites a threat to hotel business – In the last couple of years, we have seen the launch of several peer-to-peer booking sites
- The rise of the sharing economy – peer-to-peer hotels – Peer-to-peer hotels is the most prominent example of a huge new “sharing economy”
Collaborative consumption – Peer-to-peer lending
- New business models will emerge – peer-to-peer lending – Will peer-to-peer lending disrupt traditional banks?
Collaborative consumption – Peer-to-peer stuff
- In kindergarten you must share – Share everything – The age-old philosophy once relegated to kindergarten classrooms – you must share! – has become a veritable disruptor to the way we think about services, possessions and even our homes
Collaborative consumption – Peer-to-peer task
- New business models will emerge – peer-to-peer task – Life moves fast these days, so fast that sometimes the little day-to-day tasks begin to fall by the wayside
- A lax approach to communication can bring companies in trouble – Disruptive change is not the only element that can bring companies in trouble. It seems that lack of communication can play an equally important role
- The buying decision journey has changed – Key moments of truth in the consumer decision-making process [Infographic]
- The consumer decision making process has permanently shifted – Today customers all digital explorers, seeking out online ratings, peer reviews, videos and in-depth product details as they move down the path to purchase [Infographic]
- Impact of social media on consumer behavior – The traditional “word-of-mouth” publicity has been replaced by the “word-of-web” [Infographic]
- Time to say goodbye – Now corporate culture integration starts – Nokia was once the dominant force in the cell phone world
- Is organizational culture change needed – Leaders needs to priorities organizational culture change or face the tragic consequences in an fast moving world
- Why should we care about corporate culture – Culture and strategy go hand in hand
- Developing a more open and collaborative culture – Open and collaborative culture as being critical for managing the complexity of business today
- Top 10+ ways to cultivate corporate culture – Make developing corporate culture one of the top five priorities for your business
- Is culture more important than strategy – Without culture, everything else cannot work. Strategy will only succeed if it is supported by the appropriate cultural attributes
- Top 8+ steps to create a great corporate culture – Let’s face it – great corporate culture doesn’t just happen – you need to make it happen.
- Can corporate culture boost financial performance – Executives spend a lot of time worrying about their companies’ products and prices, but they don’t spend nearly enough time worrying about corporate characte
- 5 key elements in shaping company culture – What does it take to create the right kind of culture? How can you maintain that culture?
- Not paying attention to culture undermines performance – Corporate culture is important because it shapes the work environment in which performance occurs
- 10 key lessons from culture change – It is not too surprising that many leaders and managers doubt whether it is possible to change corporate culture in the first place. But it is!
- Organizations must transform their corporate culture – Organizations must transform their corporate culture in order to become collaborative social businesses
- Corporate culture – encourage competitive usage – Executives should encourage competitive usage – and in some cases even make it policy
- Don’t fall into the comfortable trap – avoid a monoculture mentality – Many companies as they get larger tend to get into a monoculture mentality – but living in a bubble is one of the biggest mistakes executives can make
- A corporate culture of freedom and responsibility – More and more companies jump on the all-you-want vacation bandwagon
- Killed by a corporate culture of complacency – Complacency is a dangerous culture
- Value statements can be real business drivers – Values can be made to work when they are a genuine part of a company’s culture.
- Having a purpose beyond profit – What motivates employees is feeling connected to the brand promise
- Stand out in a crowded market through corporate value statements – Recent high-profile scandals and crises have made it clear that many businesses do not properly or openly communicate their values
- 3 key elements in issuing a company apology - How do you explain your company’s misstep to the public?
- Responding to a social media crisis before it is too late – The importance of responding to a social media crisis before it is too late
- Is creative crisis communication gaining ground – Johnson & Johnson got a little tired of the standard apology that they had to drag out over and over with the recalls. So they got creative!
- YouTube as a key tool in crisis management – More and more companies use social media and in particular Youtube to apologize to their customers and as a key tool in crisis management
- How to use social media as a crisis management tool – A number of observations arise from looking at how some of the latest crisis have been managed
- Using social media to ward off PR crisis – The use of social media to address a public relations crisis is fairly new, but more and more companies are learning
- Companies in crisis need to build trust with the public – It’s a fundamental rule of crisis management: Think with a little less head and a little more heart
- Surviving a corporate image nightmare – Some of the other major PR disasters of the past decade
- Many companies have lost focus on their customers – Consumers are changing – but many companies have not realized that
- Customer loyalty is declining but it is not going to be solved through loyalty programs – A new customer approach is needed
- Customer loyalty is disappearing in a hurry – The high degree of customer loyalty which was normal in the “good old days” is now just a pleasant memory of times gone by
- In a time where people can check customer experience easily – In a time where people can check prices easily and use all sorts of third party platforms to research products, customer experience is becoming an important business differentiator
- Take customer complaints personally – Take customer complaints personally and if there ever is a problem, on-the-spot employees should have the power to make it right
- Fix the gaps in traditional service channels – When customers do use social media for service, they often feel forced to go there to “vent” – as a last resort because the company was “ignoring my issues in other channels”
- Customer service via social media will increase – Customers are turning to social media channels for customer service
- Social media is changing the way customers complain – Social media is the new battleground on which individuals air their grievances about companies
- Avoid a customer revolt – Due to the rapidly proliferating social media technologies we are witnessing an increasing amount of direct influence
- Customers have the power to make changes – The voice of the customer has changed – it can influence the actions of even the biggest companies
- Delivering WOW experience – customer driven organisation – The focus of any organization, no matter how big or small, must be the customer
- 1 in 5 customer complain to companies through social media – Social media has forced openness and transparency in businesses that was not possible before
- Wake up call – change or fade away – Businesses to consumer industries are facing tremendous changes in the way customers wish to be served
- The impact of bad customer service experience - Customer service may have always been technically important, but today it is amplified by the power of “word of click“
- Complaining customers as an opportunity to improve business - Companies love positive feedback – they post it on their website and use it as marketing fodder. But what about when feedback is, well, less than pleasant?
- What is the business case for employee engagement – Need a business case for employee engagement? [Infographic]
- Employee engagement remains a challenge for companies – Sustainable employee engagement is required
- Do your employees believe in their company – When your employees doesn’t believe in your company, why would the customers that interact with them think differently?
- The power of THANK YOU – Employee engagement – Recognition is key to employee morale
- The connection between employee engagement and performance – What’s required now is something called “sustainable engagement”
- 10+ reasons why employee engagement is important – Have you ever asked yourself, just how many of the employees in my organization are really engaged? If you believe it is about half, you may actually be overestimating the number
- Proud employees foster engagement – No employee will be an effective advocate if he or she doesn’t feel pride
- Lack of employee engagement is fatal – The best-performing companies know that an employee engagement improvement strategy linked to the achievement of corporate goals will help them win in the marketplace
- Influencing employee motivation and engagement – Non-financial factors play a prominent role in influencing employee motivation and engagement
- Employee engagement and financial performance are connected – Employee engagement and financial performance are connected
- How to get your employees engaged – No matter how good your strategy is, when it comes down to it, people always make the difference
- Engaging employees through Pinterest – There are various ways companies can – and already do – leverage Pinterest to engage with employees and allow employees to engage with each other to provide a glimpse into their company’s culture
- Has lack of employee engagement become the norm – Has lack of employee engagement among employees become the norm rather than the exception? That question may already have been answered
- High levels of employee disengagement and under engagement – Low engagement rates within organizations
- 30 key obstacles to innovation – Many companies fail to unleash their most valuable resources: human creativity, imagination, and original thinking
- Corporate culture is key to innovation – Why do some companies have a high innovation premium while others do not?
- Challenging traditional ways of thinking – Businesses serving consumers are under pressure to question the tradiotional structurers and question how things get done
- Harvesting new business ideas from customers – Domino Pizza launched Think Oven, a Facebook platform where customers and fans can submit their suggestions
- Top 15+ business mistakes and deadly sins – Businesses are struggling right now, but many are simply throwing their hands up. Take the time to analyze what is going on under the hood of your business, before it’s too late
- Build organizations that are fit for the future – No organization is exempt from a daunting array of challenges
- Build a culture that supports strategy implementation – To right an organization headed for trouble, you need to build a culture that supports strategy implementation
- How to take advantage of any change the market brings – Why can some companies take advantage of any change the market brings, while others struggle with the even the smallest internal or market-necessitated modification?
- Traditional organizational hierarchy is soon history – Some say the traditional organizational hierarchy is soon history and we end up facing with something completely new
- Don’t embarrass employees public - There is a saying that employees do not leave their jobs or company, they leave their bosses
- The future of B2B marketing – The future of marketing is fast moving, constantly evolving and a point of intrigue for both B2B and B2C marketers
- Are brands being disrupted by the Internet – Fuelled by social media, trust in peer opinions is rising at precisely the same time that trust in advertising is falling
- Word-of-mouth recommendations – The impact of social recommendations
- Social recommendations – today’s most powerful marketing asset – People trust product and brand recommendations from other people more than they trust traditional media or advertising channels
- Rewrite the Ps of marketing – The five Ps of marketing – The growing influence of the internet has made these classic principles look a bit archaic in light of the new relationship that businesses have with customers
- How marketing can go wrong in social media – Another hashtag failure – A bit of internet research probably could have prevented it
- Do you want backlash and negative comments from customers – Do you want backlash and negative comments from customers? Than use a national tragedy to promote your products
- The broadcast era has changed – social media is forcing transparency – Companies must be deeply aware of the radical era of transparency within which they now operate
- The traditional marketing model has been flipped on its head – Buyers have all the control now
- It’s time to bury the traditional marketing model – Traditional marketing – including advertising, public relations, branding and corporate communications – is dead
- Forget marketing without the entire customer experience – Because of brand exposure via social media, marketing needs to be concerned with the entire customer experience
- How to build organisational alignment and improve employee performance – Organisational alignment requires compatibility between the strategic and cultural “paths,” and consistency within them
- Organisational culture eats strategy for breakfast, lunch and dinner – Don’t leave it unattended
- Measuring organisational alignment – You get what you measure – When designing cultural metrics, remember that you get what you measure
- Organisational alignment is the glue for achieving better performance – An aligned organisation gets things done faster, with less effort, and with better results, and is more agile and responsive to changing business conditions
- The importance of organisational alignment – Organisational alignment is an important concept for leaders to consider. This is especially true in the current fast-paced, complex, and constantly changing environment
- Strategy is capability, culture is suitability – This is a bit like horse and carriage you can’t have one without the other
- Slideshare presentation: Managing organisational culture – An organisation can have the finest strategy, complete with action plans, timelines and metrics, but if it is not supported by their culture – “the way things are done around here” – it will likely fizzle out somewhere along the way
- How to create a high performance organization – To deliver growth, performance management must become more strategic [Infographic]
- SIMPLE approach to high performance organization – A SIMPLE approach to high performance organization [Infographic]
- Employee performance, you reward them, right? – If you are still trying to motivate employees the old way – through a system of rewards – you are probably frustrated and failing
- Top 10+ sins of performance management – Make sure to avoid these deadly sins of performance management
- 10 key elements in creating a high performance culture – Clearly define what winning looks like, spell out your “preferred culture”, set stretch targets, connect to the big picture, develop an ownership mentality, taking the time to celebrate etc.
- 20 tips to improve employee engagement and performance – Communicate clear goals and expectations to your employees, share information and numbers, encourage open communication, celebrate both financial and non financial achievements etc.
- Increase performance through employee engagement – Employees who are engaged put their heart and soul into their job and have the energy and excitement to give more than is required of the job
- How to hold people accountable – How to create a culture of accountability and hold people accountable?
- Connect employee goals to larger company goals – For goals to be meaningful and effective in motivating employees, they must be tied to larger organizational ambitions
- Top 10+ why happiness at work will increase performance – If your employees aren’t having fun, they’re probably not performing at their highest level
- Improving performance through transparency – transparency doesn’t only serve outsiders trying to understand the strengths and weaknesses of your company, transparency can play a valuable role inside the company walls, as well and is an important element in performance management.
Social media’s impact on business
- Just another social media fail of the century – American Apparel in social media storm as it mistakes Space Shuttle explosion for “clouds or fireworks”
- Think twice before making jokes on Twitter – Royal Dutch Airlines under fire over “offensive” tweet
- Social media force transparency – It’s pretty amazing that social media can change the policies of a multi-billion dollar company overnight
- Twitter nightmare before Christmas – Think before you tweet
- Back to the drawing board – #AskJPM – JPMorgan Chase & Co’s social media fail
- A new way to use social media to take on a big corporation – What would you do if an airline lost your luggage? Complain to a manager? Send them an angry email? Take it to Twitter?
- Just another corporate social media failure – This time a marketing mess-up from AT&T
- Social media as a vehicle for protests mobilization – Deutsche Telekom plans to limit broadband speed after a monthly data volume limit has triggered a storm of social media protest
- The dog’s twitter failure – a lesson in crisis management – Don’t fire an employee and leave them in charge of the corporate twitter account.
- How to avoid social media disasters – What can we learn from these social media failures?
- Top 8+ social media failures from 2012 – What was the biggest social media failure in 2012?
- Don’t piggy back ride on natural disaster – Think twice before you try to turn a natural disaster into a promotional opportunity
- Ice cream firestorm – A century-old ice cream company in a small Montana (US) town came under “fire” after a social media failure
- Top 20+ social media impact on business – Companies are able to communicate with customers in more ways than ever, but they need to be aware that communication is a two-way process
- Think twice before changing products – Customer revolt against Twinings
- Would it be better to avoid social media – Many social media attacks would have occurred regardless of whether or not the companies had a social media presence
- Before the rise of social media – The power has shifted to the customer who can – if dissatisfied with the business – impact the business
- Top 5+ learning’s from social media failure – What can we learn from these social media failures?
- Top 10+ social media disasters – Sometimes brands get things wrong
- Avoid social media bushfire – Unlike most channels, social media initiatives call for a risk assessment – is about analysing the potential negative consequences
- Think twice before increasing prices – Don’t risk a social media attack
- Social media sites used to channel anger and frustration – A growing scale internet users are tapping social media sites to seek support for political causes and voice consternation over what they see as unfair company practices
- Fake Twitter accounts can be detrimental to companies – The creation of malicious fake Twitter accounts can detrimental to companies – the damage they can do in short order is considerable
- Twitter hashtag campaign backfires by unhappy customers – What happens when a hashtag campaign backfires?
- Price increase lead to social media attack – Sony came under fire for raising prices on Houston’s music in the UK
- 6 key BP social media attacks – Dealing with a crisis has totally changed
- Some companies get social media right – A company that most assuredly “gets it” when it comes to social media, is KLM
- The Trusted Company – The time has come to work with trust as an integrated part of business strategy
- Have competitive advantage lost their relevance – Business-model innovation will be the new essential competency
- Rapid rate of change is killing strategy – Strategy, as we know it, is dead in the current economic environment
- It’s time to rethink everything – is traditional strategy dead – The time has come to rethink strategy
- Wake up call – don’t let things get arrogant – It happened to McDonald’s, IBM, Apple and Nokia. What about Starbucks?
- Wake up call – don’t get stuck in the jar – Not being able to let go of your past, of your past success, of clinging on to it, almost always creates Win-Lose situations. It is blocking the opportunity to develop and grow
- Wake up call – disruption is rampant – Faced with an eroding core business, many companies seem to do … nothing. They have not heard the wake-up call
- Caught in a time warp – Adapt quickly to changes – Despite recession, currency crises, and tremors of financial instability, the pace of disruption is roaring ahead
- Wake up call – is your company the next target – Customers are voicing their opinions about companies they do business with, as constituents voice their displeasure about the poor job their leaders are doing on their behalf
- Change before the competition force you to change – The key challenge of technology companies today is how they renew themselves
- Change management require a revision of the current strategy - When dealing with change management it is often required to have a closer look at the current strategy
- What is the relationship between culture and strategy – Strategy, at its core, is rational and logical, clear and simple. It should be easy to comprehend and to talk about. Without a clear strategy, a company is lost.
- Value creation in the future – Value creation in the future will be based on economies of creativity
- No value creation without culture – Organizations that emphasize clearly defined cultures that are aligned with company value creation enjoy better performance, greater financial gain and long-term employee commitment.
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