http://www.torbenrick.eu/ http://www.torbenrick.eu/ Torben Rick - International executive manager with a proven track record within business development & improvement, change management, turnaround weekly 0 sitemap http://www.torbenrick.eu/blog/ Torben Rick's personal blog about Business Improvement, Change Management, Customer Service, Performance Management, Social Media weekly 1 sitemap http://www.torbenrick.eu/default.htm Torben Rick - International executive manager with a proven track record within business development & improvement, change management, turnaround weekly 1 sitemap http://www.torbenrick.eu/html/article.php Selection of presentations and articles for Torben Rick. weekly 1 sitemap http://www.torbenrick.eu/html/press.php Selection of press clippings for Torben Rick - Print and television weekly 1 sitemap http://www.torbenrick.eu/html/downloads.php Download Resume, Recommendations and Press Clippings by Torben Rick. weekly 1 sitemap http://www.torbenrick.eu/html/contactme.php Contact form to email Torben Rick weekly 1 sitemap http://www.torbenrick.eu/blog/category/business-improvement/ Business Improvement weekly 1 sitemap http://www.torbenrick.eu/blog/category/change-management/ Change Management weekly 1 sitemap http://www.torbenrick.eu/blog/category/performance-management/ Performance Management weekly 1 sitemap http://www.torbenrick.eu/blog/category/customer-service/ Customer Service weekly 1 sitemap http://www.torbenrick.eu/html/recommendations.php Recommendations highlights for Torben Rick. weekly 1 sitemap http://www.torbenrick.eu/html/experience.php Complete corporate work experience for Torben Rick. weekly 1 sitemap http://www.torbenrick.eu/html/achievements.php Business Achievements for Torben Rick weekly 1 sitemap http://www.torbenrick.eu/blog/customer-service/negative-link-under-your-company-name-can-destroy-profits/ A single negative link under your company name can destroy profits without the proper reputation management - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/change-management/battling-with-change-resistance/ Battling with change resistance - How to get people on board: Hard facts, counter-arguments, big picture, repetition and pressure - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/social-media/can-twitter-be-a-powerful-business-tool/ Can Twitter be a powerful business tool: Interact with customers, Interact with prospects, Influence the influencers, Be part of the conversation - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/social-media/what-is-social-media/ What the HELL is social media - explains in 2 minutes using 10 key facts why brands need to take notice of social media - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/social-media/companies-creating-or-supporting-brand-communities/ A growing number of firms are creating or supporting brand communities that is formed around the use of their products - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/category/social-media/ weekly 2 sitemap http://www.torbenrick.eu/blog/customer-service/is-social-media-turning-companies-into-the-mom-and-pop-shop-of-the-old-days/ The emergence of social media simply makes it more possible to connect directly with customers every day - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/customer-service/a-new-way-of-managing-customer-relations/ A new way of managing customer relations is going to develop rapidly in the coming years - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/customer-service/customers-arent-just-simply-customers-theyre-influencers/ Today’s customers aren't just simply customers, they're influencers. Across the Web at any hour, they're sharing observations - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/business-improvement/is-social-networks-key-to-improved-customer-relations-and-product-development/ How to improved customer relations and product development by using social media? How to obtain ideas and interact with customers? by Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/customer-service/customer-service/chasing-complaining-customers-on-social-media/ Use social media to spot issues. Chasing complaining customers on social media - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/page/2/ weekly 2 sitemap http://www.torbenrick.eu/blog/page/3/ weekly 2 sitemap http://www.torbenrick.eu/blog/page/4/ weekly 2 sitemap http://www.torbenrick.eu/blog/page/5/ weekly 2 sitemap http://www.torbenrick.eu/blog/page/6/ weekly 2 sitemap http://www.torbenrick.eu/blog/page/7/ weekly 2 sitemap http://www.torbenrick.eu/blog/page/8/ weekly 2 sitemap http://www.torbenrick.eu/blog/page/9/ weekly 2 sitemap http://www.torbenrick.eu/blog/page/10/ weekly 2 sitemap http://www.torbenrick.eu/blog/page/18/ weekly 2 sitemap http://www.torbenrick.eu/blog/category/comic/ weekly 2 sitemap http://www.torbenrick.eu/blog/category/personal-branding/ Personal Branding weekly 2 sitemap http://www.torbenrick.eu/blog/category/social-network/ weekly 2 sitemap http://www.torbenrick.eu/blog/category/strategy/ Strategy weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Talkliner_032006.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Talkliner_122005.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Talkliner_072005.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Talkliner_092004.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Talkliner_082003.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Talkliner_122002.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/TR-PD-UK.pdf weekly 2 sitemap http://www.torbenrick.eu/html/TR-PDK-UK.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/TR-AD-UK.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/TR-ADK-UK.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/TR-ACH-UK.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Welt_am_Sonntag_05102003.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Flensburger_Tageblatt_16052005.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/TeleTalk_032004.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Norddeutschen_Rundschau_08112003.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/TeleTalk_022003B.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Die_Welt_-_Oktober_2003.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Acquisa_022005.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Connect_052004.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Borsen_27051997B.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Civilokonomen_031997B.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Borsen_17091996B.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Computer_World_14051993B.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/Fyns_Amts_Avis_15031988B.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/TRCVUK.pdf weekly 2 sitemap http://www.torbenrick.eu/html/pdf/TRRCUK.pdf weekly 2 sitemap http://www.torbenrick.eu/blog/business-improvement/how-to-sell-on-twitter/ How to sell on Twitter? Dell have sold more than $6.5 million in product through links broadcast out to its Twitter followers - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/business-improvement/how-to-get-new-customers-over-twitter/ How to get new customers over Twitter? More and more businesses are trying to work out how to make money from Twitter and other social networks - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/business-improvement/how-does-audi-turned-to-social-media-for-ideas/ How does Audi turned to social media for ideas? Social media as a hub for ideas - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/business-improvement/how-can-social-media-make-it-convenient-for-the-customer/ Social media is revolutionizing the way businesses communicate. How can social media make it convenient for customers? - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/category/business-improvement/page/2/ Business Improvement weekly 2 sitemap http://www.torbenrick.eu/blog/change-management/the-crucial-ingredient-in-successful-business-turnaround/ The crucial ingredient in successful business turnaround and change management. On top of the agenda Employee buy-in - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/change-management/internal-communication-an-important-part-of-any-change-management-process/ Internal communication an important part of any change management process - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/change-management/12-important-elements-for-successful-change-management-effort/ 70% of organizational transformations fail because to many crucial elemnets in the change process are skipped - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/category/change-management/page/2/ Change Management weekly 2 sitemap http://www.torbenrick.eu/blog/category/change-management/page/3/ Change Management weekly 2 sitemap http://www.torbenrick.eu/blog/performance-management/improving-performance-through-transparency/ Improving performance through transparency - How to ensure successful performance measurement - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/performance-management/how-to-explain-employee-engagement/ Top-performing organizations understand that employee engagement is a force that drives performance outcomes - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/performance-management/how-to-hold-people-accountable/ Performance Management - How to create a culture of accountability and hold people accountable? It's SIMPLE? - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/performance-management/how-to-ensure-successful-performance-measurement/ Performance Management - Do a little performance measurement of your own - Assess it against this checklist - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/customer-service/social-media-changes-customer-service-landscape/ Social media changes customer service landscape. Social media has forced openness and transparency in businesses that was not possible before - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/customer-service/can-bloggers-force-companies-to-their-knees/ Dissatisfied customers can send businesses to their knees on the internet with hate pages that reaches the top of search results on Google - Torben Rick weekly 2 sitemap http://www.torbenrick.eu/blog/category/customer-service/page/2/ Customer Service weekly 2 sitemap http://www.torbenrick.eu/blog/category/customer-service/page/3/ Customer Service weekly 2 sitemap http://www.torbenrick.eu/blog/category/customer-service/page/4/ Customer Service weekly 2 sitemap http://www.torbenrick.eu/blog/customer-service/are-negative-reviews-on-social-media-expensive/ Twitter, Facebook, MySpace, and YouTube amplify the impact of bad service: one tweet could lead to 30 lost customers - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/customer-service/are-customers-getting-in-control/ Will social networking serve as the quality assessment for almost every business or service? by Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/customer-service/what-happens-if-companies-dont-listen-to-their-customers/ What happens if companies don't listen to their customers? - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/change-management/how-to-communicate-change-to-the-customers/ How to communicate change to the customers? How to inform the relevant stakeholders about change? by Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/change-management/how-to-deliver-bad-news-in-connection-with-change/ Delivering bad news is one of the biggest challenges managers face. How can you deliver bad news in a way that minimizes the damage? - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/business-to-business-companies-using-facebook-fan-pages/ As Facebook continues to grow, more and more Business-to-Business companies are setting up Facebook Fan Pages - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/need-social-media-guidelines/ Social networks, if used correctly, can be a powerful tool. But it needs guidelines to cover on-line interaction with customers by Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/social-media-as-a-business-driver/ Social media as a business driver? Social Media Success Metrics - success of social media initiatives - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/corporate-twitter-fail/ Corporate twitter fail - Be very sure who is tweeting on behalf of your organisation - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/is-there-a-social-media-revolution/ The world of social media is exploding, bringing people to people and businesses to people in a way never before imagined - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/social-media-has-given-consumers-a-whole-new-voice/ Social media has given consumers a whole new voice so companies better not give consumers anything bad to talk about - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/automotive-turn-to-social-media-when-promoting-new-cars/ More and more automotive companies turn to social media when promoting new cars - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/are-companies-starting-to-move-beyond-open-social-network/ Are companies starting to move beyond open social network? Or is it just an additional route to market? - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/how-to-make-the-most-of-social-media/ Everyone wants to jump on the social media bandwagon these days. How to make the most of social media? - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/who-has-the-most-popular-brand-on-facebook/ Who has the most popular brand on Facebook? Starbucks, is now the most popular brand on Facebook, with more than 5,1 million fans- Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/social-media-return-of-inaction/ Social media return of inaction - Microsoft Advertising has released a B2B Social Media White Paper, based on their experiences using social media - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/category/social-media/page/2/ weekly 3 sitemap http://www.torbenrick.eu/blog/category/social-media/page/3/ weekly 3 sitemap http://www.torbenrick.eu/blog/category/social-media/page/4/ weekly 3 sitemap http://www.torbenrick.eu/blog/category/social-media/page/5/ weekly 3 sitemap http://www.torbenrick.eu/blog/category/social-media/page/6/ weekly 3 sitemap http://www.torbenrick.eu/blog/category/social-media/page/7/ weekly 3 sitemap http://www.torbenrick.eu/blog/customer-service/chasing-complaining-customers-on-social-media/ Use social media to spot issues. Chasing complaining customers on social media - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/change-management/is-there-a-change-in-how-customers%e2%80%99-concerns-are-addressed/ More and more companies have figured out that Twitter provides the opportunity to listen to what customers are saying and to respond - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/change-management/is-there-a-change-in-how-customers%E2%80%99-concerns-are-addressed/ More and more companies have figured out that Twitter provides the opportunity to listen to what customers are saying and to respond - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/customer-service/is-customer-service-the-new-marketing/ Customer service is the new marketing - Convert your customers into advocates - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/customer-service/collecting-unhappy-deutsche-bahn-customers-from-twitter/ Collecting unhappy Deutsche Bahn customers from Twitter. Opinions about Deutsche Bahn on Twitter are now collected on Train Tweets - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/customer-service/why-use-various-accounts-on-microblogging-sites/ Companies should use whichever channels their customers are choosing - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/business-improvement/is-social-networks-going-to-be-the-next-big-sales-channel/ How to make money from Twitter and other social networks? Is social networks going to be the next big sales channel? - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/wp-content/uploads/2010/02/Social-Media-White-Paper-Microsoft-Advertising.pdf weekly 3 sitemap http://www.torbenrick.eu/blog/personal-branding/online-reputation-might-affect-professional-life/ The impact of online reputation on professional life - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/personal-branding/ensure-visibility-via-social-media/ Ensure visibility via social media - Due to social media things have really changed when it comes to ensuring or even increasing visibility - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/top-5-social-software-predictions-for-2010-and-beyond/ Top 5 social software predictions for 2010 and beyond - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/personal-branding/still-using-traditional-way-to-post-your-resume/ Still using traditional way to post your resume? Thanks for the Web 2.0 era job seekers how can build their resume online - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/page/change-management/how-to-deliver-bad-news-in-connection-with-change/ Delivering bad news is one of the biggest challenges managers face. How can you deliver bad news in a way that minimizes the damage? - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/social-media-training-guide/ Social media training guide - Telstra in Australia makes social media training mandatory for its 40,000 employees - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/page/customer-service/what-happens-if-companies-dont-listen-to-their-customers/ What happens if companies don't listen to their customers? - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/page/change-management/how-do-the-communication-with-the-customer-change/ Today, people want to interact. Companies need to fully embraced multiple channels of support - by Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/customer-service/how-to-use-youtube-to-improve-customer-service/ Youtube is a great tool for delivering tutorials and Video FAQ as part of customer service effort - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/page/11/ weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/is-twitter-the-end-of-civilization-as-we-know-it/ It seems that David Letterman doesn't understand Twitter - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/comic/linkedin-off-to-the-desert/ Linkedin - Off to the desert. Funny Video, and some truth, but only for those who do not know how to use LinkedIn properly - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-network/linkedin-and-plaxo-traffic-increasing-xing-dropping/ Linkedin and Plaxo traffic increasing, XING dropping - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/what-happens-when-enterprise-1-0-meets-2-0/ Does enterprise know how to speak Twitter? Here some popular Twitter shortcuts, acronym, abbreviation - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/page/12/ weekly 3 sitemap http://www.torbenrick.eu/blog/page/customer-service/are-customers-getting-in-control/ Will social networking serve as the quality assessment for almost every business or service? by Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/page/customer-service/chasing-complaining-customers-on-social-media/ Use social media to spot issues. Chasing complaining customers on social media - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/change-management/how-to-lead-change/ How to implement successful change management? How to lead change? How to reinvent your business? by Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/change-management/do-you-want-something-to-grow/ Celebrate your successes and, indeed, just about everything you would like to see happen again - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/page/13/ weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/how-to-use-social-media-to-inspire-the-customer/ How to use social media to inspire the customer and that way create a product demand? - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/how-does-sheraton-use-facebook/ Sheraton Hotels & Resorts has launched Sheraton-better-when-shared. Enables Facebook members to interact through the site - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/how-did-ikea-use-facebook-to-launch-a-new-store/ How did IKEA use Facebook to launch a new store in Malmö? - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/what-is-the-roi-of-social-media/ What is the ROI of Social Media? Several Social Media ROI examples along with other effective Social Media Strategies - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/page/14/ weekly 3 sitemap http://www.torbenrick.eu/blog/strategy/how-to-ensure-strategy-involvement/ To ensure that the vision, mission, strategy and values are implemented it is important to involve the organization in the process - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/page/17/ weekly 3 sitemap http://www.torbenrick.eu/blog/page/15/ weekly 3 sitemap http://www.torbenrick.eu/blog/page/16/ weekly 3 sitemap http://www.torbenrick.eu/blog/personal-branding/need-a-business-card-and-a-networking-card/ Need a business card and a networking card? Everyone should have a networking card in their professional arsenal. Personal branding - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/category/personal-branding/page/2/ Personal Branding weekly 3 sitemap http://www.torbenrick.eu/blog/change-management/how-do-the-communication-with-the-customer-change/ Today, people want to interact. Companies need to fully embraced multiple channels of support - by Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/change-management/change-management/how-to-deliver-bad-news-in-connection-with-change/ Delivering bad news is one of the biggest challenges managers face. How can you deliver bad news in a way that minimizes the damage? - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/social-media/social-media-who-is-watching-who/ As social networking grows, more employers are utilizing these sites to screen potential employees. But the reverse can also be done - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/customer-service/how-to-use-twitter-for-customer-service/ How to use Twitter for customer service? Consider watching Twitter in real time for mention of your brand name - Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/customer-service/how-to-suprise-the-customer/ How to surprise and delight your customers? How to get your customers to say “Wow!” Deliver the “Wow!” by Torben Rick weekly 3 sitemap http://www.torbenrick.eu/blog/customer-service/customer-service/are-customers-getting-in-control/ Will social networking serve as the quality assessment for almost every business or service? by Torben Rick weekly 4 sitemap http://www.torbenrick.eu/blog/wp-content/uploads/2009/09/BT-Social-Media-Guidelines-032009.pdf weekly 4 sitemap http://www.torbenrick.eu/blog/social-media/the-hottest-brands-on-twitter-right-now/ The hottest brands on Twitter right now? TweetedBrands provides a simple answer to the question - Torben Rick weekly 4 sitemap http://www.torbenrick.eu/blog/social-media/customer-service/what-happens-if-companies-dont-listen-to-their-customers/ What happens if companies don't listen to their customers? - Torben Rick weekly 4 sitemap http://www.torbenrick.eu/blog/social-media/change-management/how-do-the-communication-with-the-customer-change/ Today, people want to interact. Companies need to fully embraced multiple channels of support - by Torben Rick weekly 4 sitemap http://www.torbenrick.eu/blog/social-media/how-to-use-youtube-as-a-homepage/ Boone Oakley have used the features of Youtube.com to make it their homepage - Torben Rick weekly 4 sitemap http://www.torbenrick.eu/blog/personal-branding/how-to-maximize-the-lifespan-of-your-contact-information/ Need a good “Digital Business Card” or “Digital Curriculum Vitae” or “Personal Branding Landing Page” by Torben Rick weekly 4 sitemap