Torben Rick

Engaging with customers on twitter can lead to shitstorm
Engaging with customers on twitter can lead to shitstorm – Q&A disaster on Twitter

What do Nestlé, British Gas and JP Morgan have in common The reputation of Nestlé suffered immensely in recent years for various reasons. With the aim to improve their reputation,...

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Organizational culture the business game changer
Organizational culture the business game changer

Organizational culture is today's major performance differentiator This is something that has been observed over the years by organizations around the globe and ironically not many take it up seriously. Yes,...

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watch industry hit by disruption
Traditional watch industry hit by disruption

The watch industry in trouble - watch industry hit by disruption To those that lived through the "quartz crisis" of the '70s - when cheap Japanese quartz watches threatened to...

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Unethical behavior below the organizational surface

Company culture that led to unethical behavior - Toxic corporate cultures that give rise to disasters - The dark side of the performance management The scandals have illustrated how the...

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Chanage Management - Barriers to organizational change
Barriers to organizational change

The more things change, the more they stay the same Organizational culture change is not easy, but it is important. Breaking down the barriers to organizational change. In 1849, French...

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Managing organizational change management
Managing organizational change management

Change management is tough - The hard side of change management Managing organizational change management is tough, but part of the problem is that there is little agreement on what...

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CREATE a culture change - Driving cultural change
CREATE a culture change – Driving organizational culture change

Driving organizational culture change - CREATE a culture change The hardest part of a business transformation is changing the organizational culture - the mindset and instincts of the people in...

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Iceberg spotted too late - Business unsinkable - Think again
Iceberg spotted too late – Business unsinkable – Think again

Iceberg spotted too late - The ranks of seemingly unsinkable companies is growing fast The iceberg was spotted too late, too many of the Titanic’s watertight compartments were breached, the...

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Pay with a finger swipe – The battle for mobile payment

The potential of mobile pay in a nutshell Mobile payments promise to merge one of the oldest tools of society - money - with one of its newest: smartphones. This...

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Focusing on product not technology – Customer needs first
Focusing on product not technology – Customer needs first

Disruption as a result of breakthrough technology At a time when digital technology is transforming one industry after another, large companies tend to view innovation and disruption as the result...

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Cash is rapidly becoming a thing of the past

Cash is being replaced by digital alternatives Most people think of a cashless society as something that is way off in the distant future. But, that is simply not the...

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Annual engagement survey is coming to an end

Is the word “employee engagement” old-fashioned The evidence is undeniably clear - employee culture and engagement drives company performance. In response to this evidence, the employee engagement survey has risen...

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