There’s an old saying in business, culture eats strategy. Many a leader has fallen victim to the decision to ignore a firm’s culture. Unfortunately, in this era of change, conditions sometimes necessitate shaking things up: Sometimes leading means eating culture for lunch.
It’s refreshing to read how Antony Jenkins shook up the old organizational culture when he first entered Barclays. He delivered a blunt “shape up or ship out” message to the bank’s 140,000 staff around the world:
We must never again be in a position of rewarding people for making the bank money in a way which is unethical or inconsistent with our values.
And he warned:
There might be some who don’t feel they can fully buy in to an approach which so squarely links performance to the upholding of our values. My message to those people is simple: Barclays is not the place for you. The rules have changed. You won’t feel comfortable at Barclays and, to be frank, we won’t feel comfortable with you as colleagues.
He also told employees that some staff members had put short-term individual gains ahead of the bank’s reputation:
In doing so we damaged our ability to make long-term sustainable returns
Performance assessment will be based not just on what we deliver but on how we deliver it
He implemented a new scorecard to measure and report on performance of people and the business based around the “5Cs”: Customer and Client, Colleague, Citizenship, Conduct and Company.
Metrics and targets:
As part of the Transform process, we committed ourselves to training all our employees on the importance of Barclays’ Purpose, helping people achieve their ambitions – in the right way and with our Values – Respect, Integrity, Service, Excellence and Stewardship. We recognize that putting these Values into practice is absolutely fundamental to our success in building the “Go-To” bank
Cultural change initiatives, particularly in the large institutions, remain relatively fragile.
Short URL & title:
Shake up the old organizational culture — https://www.torbenrick.eu/t/r/czv
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