Business improvement - Change Management - Organizational Culture - Strategy

How to deliver bad news in connection with change

Delivering bad news is one of the biggest challenges managers face. How can you deliver bad news in a way that minimizes the damage? Here's a short plan for announcing any kind of news that...

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Corporate culture an important part of change management

Organizational culture an important part of change management All change in organizations is challenging, but perhaps the most daunting is changing culture. There are at least two reasons for this: Culture is a soft concept...

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Social media has shifted the balance of power
Capture complaints through social media

Capture complaints through social media It’s no secret that customers around the world are using social media voicing their opinions about brands they like (or dislike). That's why more and more companies are turning to...

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Change management require that people feel the problem
Change management require that people feel the problem

The psychology of change management Change management needs a SEE-FEEL-CHANGE approach The first error in change management is failing to emphasize the gravity of the situation. Failure to create a strong sense of urgency causes...

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How to hold people accountable – Performance management
How to hold people accountable – Performance management

How to hold people accountable Everybody, somebody, anybody, and nobody Does this little story sound familiar? This is a story of four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to...

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Social media isn’t as easy as it looks

Social media isn’t as easy as it looks - Chrysler had to realize that. The official Twitter account of Chrysler brand vehicles dropped the F-bomb in an update from an employee at the automaker’s social...

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Yet another social media failure
Yet another social media failure

More and more companies are embracing social media like never before, taking to Facebook, Twitter and other tools in droves to connect with the customers of tomorrow - but it's not always so easy. Businesses...

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YouTube as a key tool in crisis management
YouTube as a key tool in crisis management

More and more companies use YouTube to apologize More and more companies use social media and in particular Youtube to apologize to their customers and as a key tool in crisis management. The interesting thing...

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All publicity good publicity – does social media form a part of that adage

If you joined the rest of the world in cringing at the Domino’s Pizza social media PR disaster a couple of years back – Taco Bell seems to be pointing the way for large corporations in...

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Real change management happens at the bottom
Respond in the same social media that the complaint originated

Respond in the medium that the complaint originated “Does negative social media hurt business?”, "Did social media attack harm BP’s bottom line?" - Is any publicity, good publicity?  It depends on how the company responds...

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social media impact on business
Social media sites used to channel anger and frustration

A growing scale internet users are tapping social media sites to seek support for what they see as unfair company practices Social media harnessed the support - and donations - of millions after the devastating...

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Better have a social media risk management plan
Did social media attack harm BP’s bottom line

There is no brand immune to a negative event ......... it happens, that’s life and most companies plan for this to happen by developing action plans and the like. But in terms of bad online...

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