Business improvement - Change Management - Organizational Culture - Strategy

12 social media attacks and disasters

One mistake is all it takes for social media to turn against your brand For all the praise that brand advertisers have for social media, they must be aware that it’s very much a double-edged...

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Internal communication an important part of any change management process
Complaining customers as an opportunity to improve business

Companies love positive feedback - they post it on their website and use it as marketing fodder. But what about when feedback is, well, less than pleasant? What can you do with a handful -...

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key elements in creating a high performance culture
Top 10+ key elements in creating a high performance culture

High performance culture are not dependent on one simple factor High performance culture are not dependent on one simple factor or as a result of one or two things. The entire context you operate in...

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How to use social media as a crisis management tool

Bank customers hitting back through social media

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Storytelling an important part of change management
Storytelling an important part of change management

What do stories have to do with change management - Storytelling can be a powerful tool when leaders want to drive organizational change There’s nothing new about storytelling. Long before we had books and newspapers,...

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How to deliver bad news in connection with change

Delivering bad news is one of the biggest challenges managers face. How can you deliver bad news in a way that minimizes the damage? Here's a short plan for announcing any kind of news that...

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Corporate culture an important part of change management

Organizational culture an important part of change management All change in organizations is challenging, but perhaps the most daunting is changing culture. There are at least two reasons for this: Culture is a soft concept...

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Social media has shifted the balance of power
Capture complaints through social media

Capture complaints through social media It’s no secret that customers around the world are using social media voicing their opinions about brands they like (or dislike). That's why more and more companies are turning to...

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Change management require that people feel the problem
Change management require that people feel the problem

The psychology of change management Change management needs a SEE-FEEL-CHANGE approach The first error in change management is failing to emphasize the gravity of the situation. Failure to create a strong sense of urgency causes...

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How to hold people accountable – Performance management
How to hold people accountable – Performance management

How to hold people accountable Everybody, somebody, anybody, and nobody Does this little story sound familiar? This is a story of four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to...

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Social media isn’t as easy as it looks

Social media isn’t as easy as it looks - Chrysler had to realize that. The official Twitter account of Chrysler brand vehicles dropped the F-bomb in an update from an employee at the automaker’s social...

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Yet another social media failure

More and more companies are embracing social media like never before, taking to Facebook, Twitter and other tools in droves to connect with the customers of tomorrow - but it's not always so easy. Businesses...

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