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Lately we have seen big brands being attacked on social media: Intel, Nestlé, United, BP, Shell, BNP and many more. Now even bank customers are hitting back through social media. For banking’s h[...]

And the social media world erupts again … this time over a tweet on fashion designer Kenneth Cole’s (Chairman and Chief Creative Officer) account: Millions are in uproar in #Cairo. Rumor is they [...]

Rapidly changing technologies and competition in the global economy is causing monumental change and transformation in organizations. Resistance to change and fear of the unknown keeps people and o[...]

One of the most baffling and recalcitrant of the problems which business executives face is employee resistance to change. Even if these resisters are few and far between, they can quickly erode mo[...]

During the unprecedented ash crisis in Europe KLM used social media quit actively to inform about an ongoing situation. They used Facebook, Twitter and YouTube as a crisis communication channel. No[...]

It's no secret that more customers around the world are using social media to stay in touch with friends and family. And many of those same customers are either voicing their opinions about brands the[...]

Social networking is probably the most significant business development of 2010. During the year, social networking morphed from a personal communications tool for young people into a new vehicle t[...]

Strong organizational cultures help companies operate efficiently and effectively because individual behaviors and interactions are aligned with organizational values. On the other hand, in firms w[...]