Crisis Management

It's a fundamental rule of crisis management: Think with a little less head and a little more heart. That's a concept BP's CEO Tony Hayward should have embraced. Instead, since the oil spill began in [...]

Internet access provides consumers with endless amounts of information at their fingertips - it's all a search and a click away. And since this information has become available, we have become much sm[...]

Social networking tools such as Facebook, Twitter, Youtube and Flickr have become invaluable mobilization tools for activists. No longer is social networking just for gossiping, hobnobbing or telli[...]

Prompted by the BP rig explosion and the ensuing spill, BP has come under heavy social media attack: Attacked on Facebook by a boycott movement called “Boycott BP,” urging a worldwide boyc[...]