Customer Experience

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Wake up call – change or fade away

Changes in the way customers wish to be served - change or fade away Businesses to consumer industries are facing tremendous changes in the way customers wish to be served....

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Social media is changing the way customers complain
Social media is changing the way customers complain

The new battleground for customer to air their grievances about companies Is social media the new battleground on which individuals air their grievances about companies? A survey conducted by communications...

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