Organisational culture is critical A recent study from Booz and Company found that 84% of executives believe culture is critical…
Wake-Up - Take customer experience seriously! Not so long ago, every business assumed that the keys to success were the…
Employee engagement is a force that drives performance outcomes Top-performing organizations understand that employee engagement is a force that drives…
Sharing isn’t new As humans, we have shared since the start of time. But, collaborative consumption fuelled by the sharing…
Gap between success and failure - Closing the change management gap A study carried out by IBM on “Making Change…
For generations, brands have successfully generated demand for goods and services. But is the disruptive power of the Internet disrupting…
Many companies find it hard to transform themselves in difficult circumstances Many organizations spent the last two decades learning not…
In the industrial age, a company’s business model didn’t change much In the industrial age, a company’s business model didn’t…
"Mom and Pop" offered convenience The "Mom and Pop" businesses in our neighborhoods have always followed sound and pragmatic business…
Employee engagement remains a challenge for many companies Recently, Bain & Company analyzed responses from 200,000 employees across 40 companies…
Social media has become a mainstream communications channel Like it or not, social media has become a mainstream communications channel.…
Customer experience is becoming an important business differentiator We’re living in the digital equivalent of the Big Bang. Consumer technologies and…