Delivering bad news is one of the biggest challenges managers face. How can you deliver bad news in a way…
Organizational culture an important part of change management All change in organizations is challenging, but perhaps the most daunting is…
Capture complaints through social media It’s no secret that customers around the world are using social media voicing their opinions…
The psychology of change management Change management needs a SEE-FEEL-CHANGE approach The first error in change management is failing to…
How to hold people accountable Everybody, somebody, anybody, and nobody Does this little story sound familiar? This is a story…
Social media isn’t as easy as it looks - Chrysler had to realize that. The official Twitter account of Chrysler…
More and more companies are embracing social media like never before, taking to Facebook, Twitter and other tools in droves…
More and more companies use YouTube to apologize More and more companies use social media and in particular Youtube to…
If you joined the rest of the world in cringing at the Domino’s Pizza social media PR disaster a couple of…
Respond in the medium that the complaint originated “Does negative social media hurt business?”, "Did social media attack harm BP’s…
A growing scale internet users are tapping social media sites to seek support for what they see as unfair company…
There is no brand immune to a negative event ......... it happens, that’s life and most companies plan for this…