Delivering bad news is one of the biggest challenges managers face. How can you deliver bad news in a way that minimizes the damage? Here's a short plan for announcing...
Delivering bad news is one of the biggest challenges managers face. How can you deliver bad news in a way that minimizes the damage? Here's a short plan for announcing...
Organizational culture an important part of change management All change in organizations is challenging, but perhaps the most daunting is changing culture. There are at least two reasons for this:...
Capture complaints through social media It’s no secret that customers around the world are using social media voicing their opinions about brands they like (or dislike). That's why more and...
The psychology of change management Change management needs a SEE-FEEL-CHANGE approach The first error in change management is failing to emphasize the gravity of the situation. Failure to create a...
How to hold people accountable Everybody, somebody, anybody, and nobody Does this little story sound familiar? This is a story of four people named Everybody, Somebody, Anybody, and Nobody. There...