Customer Service

Word of mouth’s growing importance Consumers have always valued opinions expressed directly to them. Companies may spend millions of Euro’s on elaborately conceived advertising campaigns, yet often[…]

Companies that provide poor customer service can’t ride out the sit­u­a­tion Com­panies these days must under­stand that every­body has a voice. So the best way to avoid a pub­lic rela­tion[…]

What happens if companies don’t listen to their customers – United repeatedly refused to listen In a world where consumer and peer reviews are available via social media, positive customer experience[…]

The social media world has turned into a venue where really upset people who used to never really have a voice now have a way to make your company suffer for making them upset. Customer service may ha[…]