Customer Satisfaction

Companies that provide poor customer service can’t ride out the sit­u­a­tion Com­panies these days must under­stand that every­body has a voice. So the best way to avoid a pub­lic rela­tion[…]

The social media world has turned into a venue where really upset people who used to never really have a voice now have a way to make your company suffer for making them upset. Customer service may ha[…]

“Mom and Pop” offered convenience The “Mom and Pop” businesses in our neighborhoods have always followed sound and pragmatic business practices, rooted in developing, maintaining and strengthening re[…]

Customer experience is becoming an important business differentiator We’re living in the digital equivalent of the Big Bang. Consumer technologies and behaviors – from in-store price checks on s[…]