Customer Service

True obsessive customer focus
True obsessive customer focus – A matter of trust

True customer obsession is a key principle that keeps companies relevant, competitive, and growing. Without it, companies stagnate, become irrelevant, decline, and die.

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Customer words make brands
Customer words make brands – Importance of word of mouth

Word of mouth’s growing importance Consumers have always valued opinions expressed directly to them. Companies may spend millions of Euro's on elaborately conceived advertising campaigns, yet often what really makes...

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Social media has shifted the balance of power
Companies that provide poor customer service can’t ride out the sit­u­a­tion

Companies that provide poor customer service can’t ride out the sit­u­a­tion Com­panies these days must under­stand that every­body has a voice. So the best way to avoid a pub­lic rela­tions...

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OOPS Sign
Not listening to customers can have a huge impact

What happens if companies don't listen to their customers - United repeatedly refused to listen In a world where consumer and peer reviews are available via social media, positive customer...

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The impact of bad customer service experience
The impact of bad customer service experience

The social media world has turned into a venue where really upset people who used to never really have a voice now have a way to make your company suffer...

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Wake-Up – Take customer experience seriously
Take customer experience seriously

Wake-Up - Take customer experience seriously! Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for money, and the...

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Customer Experience - mom and pop shop
Will social media turn companies into mom and pop shop of the old days

"Mom and Pop" offered convenience The "Mom and Pop" businesses in our neighborhoods have always followed sound and pragmatic business practices, rooted in developing, maintaining and strengthening relationships with customers....

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In a time where people can check customer experience easily
In a time where people can check customer experience easily

Customer experience is becoming an important business differentiator We’re living in the digital equivalent of the Big Bang. Consumer technologies and behaviors – from in-store price checks on smart phones to...

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Customer revolt
Customers have the power to make changes – Customer revolt

Social media has played an important role both in the recent wave of mobilisations in the Arab world and in protests across Western countries, such as the Occupy movement across...

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Fix the gaps in traditional service channels
Fix the gaps in traditional service channels

Brands are expected to address issues as they arise online Social media is a powerful tool for businesses. It helps them connect, engage, and establish trust with current and prospective...

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Social media is changing the way customers complain
Customer service via social media will increase

Social media is transforming customer service With the explosion of social media prompting a dramatic change in how people interact with each other and brands, customers are turning to social...

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social media impact on business
Customer reviews can kill your company

In today’s highly technological world where information is at consumers fingertips via the internet, online reputation is a very important factor that can and will help a business grow or...

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