Why can some companies take advantage of any change the market brings, while others struggle with the even the smallest internal or market-necessitated modification? The reasons why will differ for each organization, but the question is definitely worth asking – especially in light of the fact that the pace of change is accelerating at the [...]

The focus of any organization, no matter how big or small, must be the customer. Unfortunately in today’s business climate there is a lot of lip service paid to focusing on the customer, but very little actually being done about it. Companies actually fool themselves into thinking they are driven by the customer. But the [...]

Tesco’s South Korean network of shops, called Home Plus, have grown to become the country’s second-largest supermarket after E-Mart since launching in 1999, but number two is not enough for Tesco. They asked themselves: “How can we become number one without spending a lot of money opening new shops?” One way is to expand their [...]

For goals to be meaningful and effective in motivating employees, they must be tied to larger organizational ambitions. Employees who don’t understand the roles they play in company success are more likely to become disengaged. No matter what level the employee is at, he should be able to articulate exactly how his efforts feed into [...]