Business Improvement

Trust is the new currency for business

Trust was once an expensive pursuit Banks were built from luxurious materials in bold architectural forms, with sturdy marble pillars and adornments to provide the most powerful declarations of solidity,...

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Customer experience - Remove the crap out of customer experience

There is a big distinction between a company that makes digital-enabled products and services and digitally-enabled/digital company which requires a difficult transformation. Royal Caribbean is embarking on the latter course....

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How to unlock business improvement

Foster a mindset of continual business improvement Many businesses aspire to maintain a culture of continuous business improvement. Whatever happened yesterday isn’t good enough for tomorrow, because tomorrow is an...

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The real challenges of digitization

Digital transformation — the use of technology to radically improve performance or reach of enterprises — is a hot topic for companies across the globe Thanks to digitization, companies across...

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A strategy that is at odds with a company's culture is doomed To right an organization headed for trouble, leaders need to build a culture that supports strategy implementation. Give...

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The importance of strong customer relationship

Changing how companies fundamentally approach their markets and service their customers Marketing has changed more in the last couple of years than it did in the 20 years before that....

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advantage of any change the market brings

Take advantage of any change the market brings Why can some companies take advantage of any change the market brings, while others struggle with the even the smallest internal or market-necessitated modification?...

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Value creation in the future

Old sources of advantage don’t matter much anymore Old sources of advantage, like manufacturing power, distribution strength, even mastery of information flow, don’t matter much anymore. The value of products...

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A business world of rapid change

In Formula 1 pit stops have been evolving for decades There's an adage in the Formula 1 racing that races are won in the pits. But it hasn't always been...

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Strategy in a world of constant change

Strategy in a world of constant change Business is becoming ever more complex and according to several major studies less than half the global CEO population feel their organisations are...

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Continuous improvement initiatives fail to sustain

Why do continuous improvement initiatives fail to sustain? Lately I facilitated a discussion around this question “Why do continuous improvement initiatives fail to sustain?” on LinkedIn. There where many responses that...

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continuous improvement programs fail

Why do continuous improvement programs fail? What do weight-loss plans and continuous improvement programs have in common? They typically start off well, generating excitement and great progress, but all too often...

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