February 12

Social media changes customer service landscape

by Torben Rick No Comments
Categories: Customer Service
Tags: , , .

Social media has forced openness and transparency in businesses that was not possible before. The power has shifted to the customer who can, if dissatisfied with the business, impact the business and brand very publically. A business or brand has to be aware and be prepared to engage in conversations about their product or brand.

  • email
  • Add to favorites
  • RSS
  • Reddit
  • Posterous
  • Mixx
  • Propeller
  • Identi.ca
  • del.icio.us
  • FriendFeed
  • LinkedIn
  • viadeo FR

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  2. How to use Youtube to improve customer service
  3. Is customer service the new marketing
  4. A new way of managing customer relations
  5. Get customer feedback through virtual panels

This entry was posted on Friday, February 12th, 2010 at 6:21 am and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed.You can leave a response, or trackback from your own site.

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