No matter how you interact with customers, take the feedback as constructive criticism that can help you determine your company’s future. A brand that had the ability to embrace criticism as well as praise was Domino’s pizza. Instead of cowering in shame or responding angrily to negative online reviews and comments about their products, Dominos …

A new wave of street vendors aren’t content to stand still and hope customers find them. Equipped with mobile kitchens and mobile broadband, they roam the urban landscape, luring the crowds to them via social media. Facebook and Twitter has given businesses a new way to promote themselves. This video tells an interesting tale about …

Only 30 percent of strategic initiatives are successfully executed. Of those that are, most CEOs view the process as too slow. Start by understanding the barriers to execution: Employees don’t grasp where an initiative is going. They don’t adopt new behaviors. They’re not committed to working together to achieve results. Most leaders try to speed …

A good example of how social media can make it convenient for the customer is CoffeeGroundz Café, a Houston coffee shop. CoffeeGroundz offers free Wi-Fi, plenty of outlets, and they serve beer and wine – making it a cross between a Coffee House and a Lounge. Customers sitting in CoffeeGroundz can order food and drinks …