Business achievements from 2009 to 2015

Due to heavy focus on business drivers – reduced cost-base and increased customer base – EBITDA margin was improved from 2% in 2009 to 39% in 2015

Customer base increased from 5.500 to 12.000 in a stagnant market – market share up from 26% to 49%

Voted the best ISP for 4 consecutive years by the independent consulting firm Loyalty Group

Customer satisfaction increased from index 67 to 85 – employee satisfaction increased to index 81 (Top performer)

Successfully changed the organization to be much more market, sales and service oriented

 

Business achievements 2008

Successful turn-around a high-tech company which was highly under-performing as to its financial performance and product quality

Due to heavy focus on business drivers increased EBITDA margin from – 18% in 2007 to + 10% in 2008

 

Business achievements from 2006 to 2007

Business improvement with a total “cash-in” of € 85m equalling to 9% of the total cost base

 

Business achievements from 2001 to 2006

EBITDA increased by 138% due to heavy focus on customer profitability and efficiency from € 29.7m in 2001 to € 70.6m in 2005

EBITDA-margin increased by 82% to 7,0% and OPEX per customer declined by 65%

Highest profitability per customer and employee of all German service providers (EBIT per customer and EBIT per FTE)

Despite getting closer to market saturation the customer base has more than doubled from 1,7 m to 3,4m customers and customer satisfaction increased from index 100 to 124

Employee satisfaction pushed from index 72 to 83 points

Best Workplaces in Germany 2006

Connect Call Center Test: 2001: Best in class, 2002: Second best in class and 2003: Best in class among all German Service-Providers

 

Business achievements from 1999 to 2001

Development and implementation of refocus program (Turn-around/Corporate Transformation) which included Cost Improvement and Revenue Improvement Program

Successfully implemented Culture Change Program “Wir machen es einfach” (We just do it – We make it simple)

Reduced call volume by 35% with a wide range of self-services

Reduced churn by 45% with retention/prevention programs

 

Business achievements from 1998 to 1999

Successful acquisition of an ISP, commercial and legal negotiations, due diligence, business plan and integration

Successfully acquired Credit Swiss First Boston (London), global customer with an annual revenue of € 13m

Successfully implemented balanced scorecard and culture program: “Let´s follow the sunrise … on a balloon trip around the world”

 

Business achievements 1997

Reengineered the total sales supporting process in TDC

Raised the professional level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff