Organizational culture reading list – must read from HBR:
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Starbucks’ organizational culture is powerful because it is tightly linked to the company’s distinctive capabilities.
The feel of Starbucks stores isn’t created merely by the layout and the décor – it exists because the people behind the counter understand how their work fits into a common purpose, and recognize how to accomplish great things together without needing to follow a script.
Leaders have to they lay the foundation for a culture of dialogue where employees can speak up, share concerns, confront colleagues, advocate for better solutions, and achieve alignment and agreement where it may be lacking.
Cultures of dialogue are not only full of happier, more engaged employees – they also reap the kind of bottom-line results that can mean the difference between success and failure.
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