An overlooked factor in increasing employee motivation

An overlooked factor in increasing employee motivation

Posted by Torben Rick | March 7, 2017 | Employee Engagement, Organisational Development
overlooked factor in increasing employee motivation

The art of motivating employees – Employee appreciation matters

A key factor in increasing employee motivation that often are overlooked: leveraging the social aspect of work.

Interactions with the beneficiaries of one’s work can be highly motivating because they heighten employees perceptions of the impact of their work.

An overlooked factor in increasing employee motivation

Just received from a happy and satisfied customer – Can then only be happy (Posted on Facebook)

In a study, Ryan Buell from Harvard Business School found when cooks see those who will be eating their food, they feel more motivated and work harder – Cooks make tastier food when they can see their customers:

The results showed that when the cooks could see their patrons, the food quality got higher ratings.

Seeing the customer can make employees feel more appreciated, more satisfied with their jobs, and more willing to exert effort. It’s important to note that it wasn’t just the perception of quality that improved – the food objectively got better.

Being appreciated makes work meaningful. People feel what they do matters. Human connections seem to trigger that.

In another study, Adam Grant of the Wharton School found that lifeguards were more vigilant after reading stories about people whose lives have been saved by lifeguards. And fundraisers who were attempting to secure scholarship donations felt more motivated when they had contact with scholarship recipients.

The research tells a clear story: There are both motivation and performance benefits to connecting employees to the beneficiaries of their work.

Leaders should ask a simple question: What opportunities are there in the organization to create such connections?

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About The Author

Torben Rick

Experienced senior executive, both at a strategic and operational level, with strong track record in developing, driving and managing business improvement, development and change management. International experience from management positions in Denmark, Germany and Switzerland.

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