Customer Relationship

In today’s highly technological world where information is at consumers fingertips via the internet, online reputation is a very important factor that can and will help a business grow or affect it [...]

Changes in the way customers wish to be served - change or fade away Businesses to consumer industries are facing tremendous changes in the way customers wish to be served. This puts a lot of pressur[...]

Fast-moving technologies, rapid global expansion, shifting business models, mergers and acquisitions all hold out dazzling possibilities. But leadership remains a huge challenge, even for companies[...]

The new battleground for customer to air their grievances about companies Is social media the new battleground on which individuals air their grievances about companies? A survey conducted by commun[...]