Social Media

Just another corporate social media failure - this time a marketing mess-up from AT&T. There are still companies that need to recognize that a social media presence is not a billboard - it’s [...]

HMV has fallen in tough times and had to make some of its staff redundant . As you’d expect, the employees being made redundant didn’t appreciate this and those who had access to the company’s T[...]

Brands are expected to address issues as they arise online Social media is a powerful tool for businesses. It helps them connect, engage, and establish trust with current and prospective clients, inc[...]

Social media is transforming customer service With the explosion of social media prompting a dramatic change in how people interact with each other and brands, customers are turning to social media f[...]