The right way to hold people accountable
Accountability is not simply taking the blame when something goes wrong. It’s not a confession. Accountability is about delivering on a commitment. It’s responsibility to an outcome, not just a set of tasks. It’s taking initiative with thoughtful, strategic follow-through. And it’s necessary at all levels of the hierarchy.
How to create a high performance organization
Strong cultures empower their people, they recognize their talents, and give them a very clear role with responsibilities they’re accountable for. It’s amazing how basic this is, but how absent the principle is in many businesses.
S = Set expectations – The first step is to be crystal clear about what is expected
I = Invite commitment – Buy into the goals
M = Measure progress – Measure their ongoing performance
P = Provide feedback – Honest, open, ongoing feedback is critical
L = Link to consequences – Administering appropriate consequences
E = Evaluate effectiveness – Review how the process has been handled
A SIMPLE approach to high performance organization
These are the building blocks for a culture of accountability. The magic is in the way they work together as a system. If one is missed, accountability will fall through that gap!
Don’t neglect any of the six areas!
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A SIMPLE approach to high performance organization — http://www.torbenrick.eu/t/r/eju
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