Month: April 2010

Icelandic volcano eruption During the Icelandic volcano eruption call centers couldn’t handle that many requests. There were a need for alternative methods so more and more airlines turned to socia[...]

Different approaches to using social media during the unprecedented ash crisis Even though Air France and KLM are two brands within the same company, they took radically different approaches to using[...]

A bad experience shared on the Internet can travel We now operate in a world where hundreds of millions of people are seamlessly connected through devices and the Internet - sharing billions of piece[...]