Customer Service

Social media changes customer service landscape Social media has forced openness and transparency in businesses that was not possible before. The power has shifted to the customer who can, if dissati[...]

Air Canada acted quickly to repair a wheelchair A bad experience shared on the Internet can travel at a velocity that can reach millions of people over night. As people begin to identify with or shar[...]

Icelandic volcano eruption During the Icelandic volcano eruption call centers couldn’t handle that many requests. There were a need for alternative methods so more and more airlines turned to socia[...]

NEVER USE Vordingborg Kitchen If you search for "Vordingborg Køkken", then you will find as #2 with the heading "NEVER USE Vordingborg Kitchen" a side that is - let just say - "critical" to Vordin[...]