Month: August 2010

Interact with customers No matter how you interact with customers, take the feedback as constructive criticism that can help you determine your company’s future. A brand that had the ability to [...]

Air Canada acted quickly to repair a wheelchair A bad experience shared on the Internet can travel at a velocity that can reach millions of people over night. As people begin to identify with or shar[...]

Think with a little less head and a little more heart It's a fundamental rule of crisis management: Think with a little less head and a little more heart. That's a concept BP's CEO Tony Hayward shoul[...]