Month: March 2011

Delivering bad news is one of the biggest challenges managers face. How can you deliver bad news in a way that minimizes the damage? Here's a short plan for announcing any kind of news that causes [...]

Organizational culture an important part of change management All change in organizations is challenging, but perhaps the most daunting is changing culture. There are at least two reasons for this: [...]

Capture complaints through social media It’s no secret that customers around the world are using social media voicing their opinions about brands they like (or dislike). That's why more and more co[...]

The first error in change management is failing to emphasize the gravity of the situation. Failure to create a strong sense of urgency causes a change movement to lose momentum before it gets a chance[...]