Business Improvement

Are you still not taking "the customer experience" seriously? Are you still not taking "the customer experience" seriously? Do you not see the value in it? Than wake-Up! Customer experience is wha[...]

Consumers are changing - but many companies have not realized that. The consumer decision making process has permanently shifted – widespread access to the internet has made it easy and natural for [...]

Businesses are struggling right now, but many are simply throwing their hands up. Take the time to analyze what is going on under the hood of your business, before it's too late. Business mistakes to [...]

The customer driven organisation The focus of any organization, no matter how big or small, must be the customer. Unfortunately in today's business climate there is a lot of lip service paid to focus[...]