What are the most toxic business phrases - Top 10 continuous improvement killer - organizational roadblocks Are you wondering why many organization’s continuous improvement initiatives aren’t working? In many cases,...
Business Improvement
Building a culture of continuous improvement in an age of disruption A cultural shift in an age of disruption Building a culture of continuous improvement is not just about executing...
Wake-Up - Take customer experience seriously! Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for money, and the...
Consumers are changing - but many companies have not realized that. The consumer decision making process has permanently shifted – widespread access to the internet has made it easy and...
Businesses are struggling right now, but many are simply throwing their hands up. Take the time to analyze what is going on under the hood of your business, before it's...
The customer driven organisation The focus of any organization, no matter how big or small, must be the customer. Unfortunately in today's business climate there is a lot of lip...
Disrupt your own business before someone else does Companies must adapt to disruption, or they will themselves be disrupted - possibly even destroyed. So why not disrupt your own business...
The buying decision journey has changed By combining Web 2.0 interactivity with social media, social networks, mobile devices, local search and review sites consumers have finally taken control of the...
Consumer behavior has shifted The high degree of customer loyalty which was normal in the “good old days” is now just a pleasant memory of times gone by. Now customer...
The disappearing lifespan of companies In 2011 Peggy Noonan wrote an article on Forbes about the fate of Fortune 500 companies and their disappearing lifespan: Fifty years ago, “milking the...
Is harvesting new products and services ideas from customers going to be the norm in the future A study from The Economist Intelligence Unit shows that many senior executives expect customers...
Akio Morita, co-founder of Sony, once said: We don't ask consumers what they want. They don't know. Instead we apply our brain power to what they need, and will want,...
