Top 50+ management resources you need to know

No Comments Posted in: Leadership | Tags: Change Management, Customer Relationship, Employee Engagement, Leadership, Performance Management, Strategy | By: Torben Rick | April 29, 2012

Fast-moving technologies, rapid global expansion, shifting business models, mergers and acquisitions all hold out dazzling possibilities.

But leadership remains a huge challenge, even for companies relatively unscathed by the economic by economic turmoil. Today, employees continue to seek guidance from their leaders, who must find time to reassure their people while trying to establish a pole position for the future.

Top 50+ management resources you may have missed:

Change management

Is change readiness the new change management - The ability to continuously initiate and respond to change in ways that create advantage, minimize risk, and sustain performance
Is constant change the new normal - Businesses have to become more agile and robust to be able to succeed in the new environment
Managing change has to be a core competence - Managing change in today’s organizations is not getting any easier. However, doing it well is the new imperative
5 change management questions - Change programs that succeed put an equal emphasis on both performance and health in answering five basic questions that should shape any change program
12 reasons why people resist change - Expecting resistance to change and planning for it from the start of your change management progamme will allow you to effectively manage objections
14 key elements in reducing resistance to change - Each change programme will have to be implemented on its own merits. But there are things we can do to reduce the level of resistance
Change management need a sense of urgency - Failure to create a strong sense of urgency causes a change movement to lose momentum before it gets a chance to start
Build an emotional and rational case for change - Many leaders excel at building the rational case for change, but they are less adept in appealing to people’s emotional core
Change management require that people feel the problem - Before you can get buy-in, people need to feel the problem
Successful change management involve the people - Whenever an organization imposes new things on people there will be difficulties. Participation, involvement and open, early, full communication are the important factors
When leading change increase engagement by asking questions - Have you ever been “talked at” instead of had someone “talk with”? It doesn’t feel good to have someone talk at you
How to deliver bad news in connection with change - Delivering bad news is one of the biggest challenges managers face
Culture an important part of change management - All change in organizations is challenging, but perhaps the most daunting is changing culture
Storytelling an important part of change management - Storytelling can be a powerful tool when you want to drive organizational change
Change management require changing employees old habits - Sustaining success depends on an organization’s ability to adapt to a changing environment – whether it’s an external change, such as a transformative technology or a changing economy, or an internal one, such as a restructuring or key process overhaul
Change require breaking down silos - Business silos, just like agricultural silos hold something important and make it hard to get at
Communication is paramount when it comes to change management - Lots of it. Change is unsettling because it brings with it an element of uncertainty. And it is the uncertainty which is a major cause of resistance to change
Internal communication an important part of any change management process - People in the organization may need to hear a message over and over before they believe that this time, the call for change is not just a whim or a passing fancy
10 ways social media can support change management - Social media can be an important addition to a traditional change management program
How to use social media for change management - Social media platforms are ideal mechanisms to facilitate change because much of change management boils down to ongoing conversations and dialogue in a company
Change management and the power of small wins - Large change management problems are best broken down into smaller ones with concrete achievable goals
Companies are struggling with change management - Companies in Europe, the Middle East and Africa are struggling to deal with change management challenges
Change is inevitable and require companies to re-invent themselves - Massive transformation is sweeping across many different industries. Unfortunately to many companies are stuck in the jar
No company can nowadays afford to sit on their laurels - No one can afford to sit on their laurels. No one can stand still – companies must change with the times
Incremental changes won’t be enough to survive - Companies that do the same old things, make only incremental changes, and demonstrate “me-too” thinking will get left behind in today’s rapidly changing, hyper-competitive, disruptive world
Keeping pace with future change - Many companies are struggling to deal with the challenges

Corporate culture

8 steps to create a great corporate culture - Let’s face it – great corporate culture doesn’t just happen – you need to make it happen.
Can corporate culture boost financial performance - Executives spend a lot of time worrying about their companies’ products and prices, but they don’t spend nearly enough time worrying about corporate characte
5 key elements in shaping company culture - What does it take to create the right kind of culture? How can you maintain that culture?
Not paying attention to culture undermines performance - Corporate culture is important because it shapes the work environment in which performance occurs
10 key lessons from culture change - It is not too surprising that many leaders and managers doubt whether it is possible to change corporate culture in the first place. But it is!
Organizations must transform their corporate culture - Organizations must transform their corporate culture in order to become collaborative social businesses
Corporate culture – encourage competitive usage - Executives should encourage competitive usage – and in some cases even make it policy
Don’t fall into the comfortable trap – avoid a monoculture mentality - Many companies as they get larger tend to get into a monoculture mentality – but living in a bubble is one of the biggest mistakes executives can make
A corporate culture of freedom and responsibility - More and more companies jump on the all-you-want vacation bandwagon

Corporate values

Value statements can be real business drivers - Values can be made to work when they are a genuine part of a company’s culture.
Having a purpose beyond profit - What motivates employees is feeling connected to the brand promise
Stand out in a crowded market through corporate value statements - Recent high-profile scandals and crises have made it clear that many businesses do not properly or openly communicate their values

Crisis management

3 key elements in issuing a company apology - How do you explain your company’s misstep to the public?
Responding to a social media crisis before it is too late - The importance of responding to a social media crisis before it is too late
Is creative crisis communication gaining ground - Johnson & Johnson got a little tired of the standard apology that they had to drag out over and over with the recalls. So they got creative!
YouTube as a key tool in crisis management - More and more companies use social media and in particular Youtube to apologize to their customers and as a key tool in crisis management
How to use social media as a crisis management tool - A number of observations arise from looking at how some of the latest crisis have been managed
Using social media to ward off PR crisis - The use of social media to address a public relations crisis is fairly new, but more and more companies are learning
Companies in crisis need to build trust with the public - It’s a fundamental rule of crisis management: Think with a little less head and a little more heart
Surviving a corporate image nightmare - Some of the other major PR disasters of the past decade

Customer relationship

Avoid a customer revolt - Due to the rapidly proliferating social media technologies we are witnessing an increasing amount of direct influence
Customers have the power to make changes - The voice of the customer has changed – it can influence the actions of even the biggest companies
Delivering WOW experience – customer driven organisation - The focus of any organization, no matter how big or small, must be the customer
1 in 5 customer complain to companies through social media - Social media has forced openness and transparency in businesses that was not possible before
Wake up call – change or fade away - Businesses to consumer industries are facing tremendous changes in the way customers wish to be served
The impact of bad customer service experience - Customer service may have always been technically important, but today it is amplified by the power of “word of click“
Complaining customers as an opportunity to improve business - Companies love positive feedback – they post it on their website and use it as marketing fodder. But what about when feedback is, well, less than pleasant?

Employee engagement

10+ reasons why employee engagement is important - Have you ever asked yourself, just how many of the employees in my organization are really engaged? If you believe it is about half, you may actually be overestimating the number
Increase performance through employee engagement - How to foster employee engagement?
Lack of employee engagement is fatal - The best-performing companies know that an employee engagement improvement strategy linked to the achievement of corporate goals will help them win in the marketplace
Influencing employee motivation and engagement - Non-financial factors play a prominent role in influencing employee motivation and engagement
Employee engagement and financial performance are connected - Employee engagement and financial performance are connected
How to get your employees engaged - No matter how good your strategy is, when it comes down to it, people always make the difference
Engaging employees through Pinterest - There are various ways companies can – and already do – leverage Pinterest to engage with employees and allow employees to engage with each other to provide a glimpse into their company’s culture
Has lack of employee engagement become the norm - Has lack of employee engagement among employees become the norm rather than the exception? That question may already have been answered

Innovation

30 key obstacles to innovation - Many companies fail to unleash their most valuable resources: human creativity, imagination, and original thinking
Corporate culture is key to innovation - Why do some companies have a high innovation premium while others do not?
Challenging traditional ways of thinking - Businesses serving consumers are under pressure to question the tradiotional structurers and question how things get done
Harvesting new business ideas from customers - Domino Pizza launched Think Oven, a Facebook platform where customers and fans can submit their suggestions

Leadership

Build organizations that are fit for the future - No organization is exempt from a daunting array of challenges
Build a culture that supports strategy implementation - To right an organization headed for trouble, you need to build a culture that supports strategy implementation
How to take advantage of any change the market brings - Why can some companies take advantage of any change the market brings, while others struggle with the even the smallest internal or market-necessitated modification?
Traditional organizational hierarchy is soon history - Some say the traditional organizational hierarchy is soon history and we end up facing with something completely new
Don’t embarrass employees public - There is a saying that employees do not leave their jobs or company, they leave their bosses

Performance management

10 key elements in creating a high performance culture - Clearly define what winning looks like, spell out your “preferred culture”, set stretch targets, connect to the big picture, develop an ownership mentality, taking the time to celebrate etc.
20 tips to improve employee engagement and performance - Communicate clear goals and expectations to your employees, share information and numbers, encourage open communication, celebrate both financial and non financial achievements etc.
Increase performance through employee engagement - Employees who are engaged put their heart and soul into their job and have the energy and excitement to give more than is required of the job
How to hold people accountable - How to create a culture of accountability and hold people accountable?
Connect employee goals to larger company goals - For goals to be meaningful and effective in motivating employees, they must be tied to larger organizational ambitions
Top 10+ why happiness at work will increase performance - If your employees aren’t having fun, they’re probably not performing at their highest level.

Social media’s impact on business

Top 20+ social media impact on business - Companies are able to communicate with customers in more ways than ever, but they need to be aware that communication is a two-way process
Think twice before changing products - As social media grows more and more users are learning how it can be used to group together over a single cause and use “pester power” to fight against companies
Would it be better to avoid social media - Many social media attacks would have occurred regardless of whether or not the companies had a social media presence
Before the rise of social media - The power has shifted to the customer who can – if dissatisfied with the business – impact the business
Top 5+ learning’s from social media failure - What can we learn from these social media failures?
Top 10+ social media disasters - Sometimes brands get things wrong
Avoid social media bushfire - Unlike most channels, social media initiatives call for a risk assessment – is about analysing the potential negative consequences
Think twice before increasing prices - Don’t risk a social media attack
Social media sites used to channel anger and frustration - A growing scale internet users are tapping social media sites to seek support for political causes and voice consternation over what they see as unfair company practices
Fake Twitter accounts can be detrimental to companies - The creation of malicious fake Twitter accounts can detrimental to companies – the damage they can do in short order is considerable
Twitter hashtag campaign backfires by unhappy customers - What happens when a hashtag campaign backfires?
Price increase lead to social media attack - Sony came under fire for raising prices on Houston’s music in the UK
6 key BP social media attacks - Dealing with a crisis has totally changed
Cameras are everywhere and can impact your business - Cameras are everywhere thanks to cheap electronics and smartphones
Some companies get social media right - A company that most assuredly “gets it” when it comes to social media, is KLM

Strategy

Will collaborative consumption disrupt traditional business models - Time Magazine recently rated collaborative consumption as one of the “10 ideas that will change the world”
Blind to disruptive changes in the marketplace - Kodak’s struggles show how brutally hard it is to get transformation right
Surviving disruption in an age where competition comes from anywhere - Disruption is rampant, it’s hitting every single industry, caused by customers with powerful technology on their side. The question is not whether your industry will be disrupted. The question is when
Wake up call – don’t let things get arrogant - It happened to McDonald’s, IBM, Apple and Nokia. What about Starbucks?
Wake up call – don’t get stuck in the jar - Not being able to let go of your past, of your past success, of clinging on to it, almost always creates Win-Lose situations. It is blocking the opportunity to develop and grow
Wake up call – disruption is rampant - Faced with an eroding core business, many companies seem to do … nothing. They have not heard the wake-up call
Wake up call – is your company the next target - Customers are voicing their opinions about companies they do business with, as constituents voice their displeasure about the poor job their leaders are doing on their behalf
Change before the competition force you to change - The key challenge of technology companies today is how they renew themselves
Change management require a revision of the current strategy - When dealing with change management it is often required to have a closer look at the current strategy
What is the relationship between culture and strategy - Strategy, at its core, is rational and logical, clear and simple. It should be easy to comprehend and to talk about. Without a clear strategy, a company is lost.